Pavan Kumar K

9 Months worked as senior Executive in Servicing Team :

• Worked in Packers and Movers department as a Movement manger taking caring care of PO, Insurance payment assigning the partner teams coordinating with partner team and clients by Mail, Chats, Voice regarding on movement time about the movement any escalations until movement completes.
• Work with senior team members to manage large, Business Insurance sales revenues from the clients.
• Completing daily targets concentrating on revenue taking much incentives.
• Carry out good quality in calls with any errors and provide professional service to Clients.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• 2 Years Worked as Unit Head in Order Management Team:
• Handling the Pan India Vendor's assigning the Orders and Discussing about the Quotations, Service obtained from the Customers.
• Giving Training to the Partners about the NoBroker Partner app Parameter need to be followed.
• Taking care Partner Payments, invoice, Consignment note.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Mitigated business risks by working closely with staff members and assessing performance.
• 4 Months Taken care of Social Media Complaints and escalation.