Pavan Kumar Laguri
Secunderabad
Summary
Dynamic Business Process Executive with a proven track record at Copart India Center, skilled in business process improvement and quality assurance. Adept at coaching teams and enhancing operational efficiency, I excel in problem-solving and communication, ensuring compliance and fostering a culture of excellence. Fast learner committed to delivering impactful results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Process Executive
Copart India Center
Hitech city Mindspace
08.2023 - Current
- Ensuring all processes are carried out in accordance with company regulations, and safety codes.
- Addressing any questions or queries promptly and politely.
- Attending workshops and events to expand skill set and professional networks
Quality Analyst
IntouchCX
Hitech city Mindspace
09.2021 - 08.2023
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies
Technical Support Executive
Computer Generated Solutions India Private Limited
Hitech City
08.2020 - 08.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone
Education
Bachelor of Science - Chemistry, Biochemistry, Biotechnology
Vivekananda Degree College
Kukatpally06.2021
Board of Intermediate Education - Chemistry, Physics, Biology
Sri Chaitanya Junior Kalasala
Alwal03.2013
Board of Secondary Education -
Holy Angels High School
Bolaram03.2011
Skills
- Team collaboration
- Problem solving
- Business process improvement
- Coaching and mentoring
- Effective time management
- Communication Skills
- Fast learner
- Ability to work under pressure
- Interpersonal communication
- Quality assurance
Certification
- Certificate of Appreciation, 10/01/08, Taken part in the sponsored event on To Serve with love and raised fund for the welfare of the blind children of ITRRODDD.
- Certificate of Appreciation, 12/01/22, Top Performer- Quality Analyst, for exemplary performance during Q4- 2022, IntouchCX.
- Certificate of Participation, 04/01/23, For participation in Inter- Program Dance Challenge NAACH 2023, IntouchCX.
- Certificate of Appreciation, 11/01/24, "Outstanding Performance Award" in November 2024, for consistently achieving over 4.6 CSAT and more than 90 quality scores in multiple months throughout 2024.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Telugu
Intermediate (B1)
B1
HO
Beginner (A1)
A1
Hindi
Proficient (C2)
C2
Timeline
Business Process Executive
Copart India Center
08.2023 - Current
Quality Analyst
IntouchCX
09.2021 - 08.2023
Technical Support Executive
Computer Generated Solutions India Private Limited
08.2020 - 08.2021
Bachelor of Science - Chemistry, Biochemistry, Biotechnology
Vivekananda Degree College
Board of Intermediate Education - Chemistry, Physics, Biology
Sri Chaitanya Junior Kalasala
Board of Secondary Education -
Holy Angels High School
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