Sivajyothi Akurati
Hyderabad
Summary
Dedicated process executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach. Desiring a dynamic position with room for growth.
Overview
2026
2026
years of professional experience
Work History
Business Process Executive
Copart india centre
Hyderabad
09.2021 - 08.2025
- Identified needs of customers promptly and efficiently.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
Collection Customer Service Representative
sykes india private limited
Hyderabad
01.2020 - 08.2021
- Educated customers on payment options, policies, and collection procedures.
- Conducted follow-up calls to ensure timely resolution of outstanding accounts.
- Maintained compliance with company policies and legal regulations during collection efforts.
- Assisted customers with understanding their payment options.
Pastry Chef
tin cake factory
Chennai
- Prepared a variety of pastries and desserts for daily production.
- Maintained cleanliness and organization of the pastry kitchen area.
- Assisted in developing new pastry recipes and seasonal offerings.
- Collaborated with team members to ensure efficient workflow during busy shifts.
Room Service Order Taker
the residency towers
Coimbatore
- Took room service orders from guests using phone and digital systems.
- Communicated special requests to kitchen staff for accurate meal preparation.
- Answered incoming calls promptly and courteously.
Front Office Associate
hotel atrium
Erode
- Assisted guests with inquiries and provided hotel information promptly.
- Processed reservations using hotel management software efficiently.
- Supported team members during busy periods to enhance service quality.
Education
Diploma in Culinary Arts - Degree Drop Out
Institute of Hotel Management
Chennai01-2015
High School Diploma -
Jaycess Matric HR SEC School
Erode01-2013
10th - SSLC
Holy Flower Matric HR SEC School
Salem01-2010
Skills
- Customer engagement
- Workflow efficiency
- Time management
- External party relationship management
- Multitasking Abilities
- Efficiency improvement
- Teamwork and collaboration
Affiliations
Hobbies:
Travelling
Reading
Latin dance
Languages
- Tamil
- Telugu
- Hindi
- English
Timeline
Business Process Executive
Copart india centre
09.2021 - 08.2025
Collection Customer Service Representative
sykes india private limited
01.2020 - 08.2021
Pastry Chef
tin cake factory
Room Service Order Taker
the residency towers
Front Office Associate
hotel atrium
Diploma in Culinary Arts - Degree Drop Out
Institute of Hotel Management
High School Diploma -
Jaycess Matric HR SEC School
10th - SSLC
Holy Flower Matric HR SEC School
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