Hi, I’m
Pavithra M
Kodungaiyur,Chennai
Summary
Experienced Customer support with over 2 years of experience in US Banking operation. Excellent reputation for resolving problems and improving customer satisfaction. Proven ability to establish and maintain good communication. Adept in Finance transactions. Dedicated to identifying customer needs and delivering effective solutions to problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Hardworking and ready to join my next team.
Overview
5
years of professional experience
Work History
Wells Fargo
Associate Fraud and claims representative
01.2023 - Current
Job overview
- Current Process : ATM DEBIT CARD CLAIMS (ADCC): The ADCC teams are responsible for Investigating, Monitoring and Resolving fraud transactions of customer debit cards.
Computer Age Management services
Senior Executive Officer
01.2021 - 01.2023
Job overview
- Handling Inbound calls, Outbound calls and Emails from the investors and resolving their issues in finest way.
- Completed NISM 5(a)
Education
Sri Muthukumaraswamy college
B.Com
University Overview
GPA: 80.05
Sri Muthukumaraswamy Venugoppala chetty HR. SEC
12th
University Overview
GPA: 77.60
Skills
- MS Office - Word
- MS Office - PowerPoint
- MS Office - Excel
- MS Office - Outlook
- Typewriting (Lower & Higher)
- Tally ERP 9
- Willingness to learn new applications
- Eager to learn new skills
- Handled non-fraud process
- Handled signature transactions
Roles And Responsibilities
Roles And Responsibilities
- Analyze, Process, and Resolve Debit Card Claims of US Card Holders.
- Capture all pertinent information from customers about their claims and Processing Chargebacks.
- Ensuring incoming retrieval requests & chargeback's are processed in accordance with Visa regulations.
- Compliance with VISA time frames for disputes processing.
Achievements And Awards
Achievements And Awards
- Received Rewards & Recognition (R&R) for outstanding performance and accuracy in resolving customer claim.
- Maintained high accuracy and compliance rates while handling sensitive fraud cases in a high-volume environment.
Disclaimer
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.Timeline
Associate Fraud and claims representative
Wells Fargo
01.2023 - Current
Senior Executive Officer
Computer Age Management services
01.2021 - 01.2023
Sri Muthukumaraswamy college
B.Com
Sri Muthukumaraswamy Venugoppala chetty HR. SEC
12th