Pawan Goswami
Operation Manager
Pune,Maharashtra
Summary
Healthcare Operations Manager with a proven track record in optimizing facility performance, ensuring regulatory compliance, and driving operational efficiency. Adept at strategic planning, team leadership, and resource optimization. Seeking a challenging role to contribute dynamic leadership and operational expertise to a progressive healthcare organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Cluster Manager - Operations
Nephrocare Health Services Pvt. Ltd.
Pune
01.2022 - Current
- Optimized day-to-day operations for 20 centers, enhancing efficiency by 15% through streamlined
processes and team training. - Managed Profit and Loss, boosting overall profitability by 5% through effective financial strategies.
- Fostered relationships with hospitals and nephrologists, elevating referral rates by 20%.
- Ensured 100% inventory availability, enhancing supply chain management.
- Improved billing accuracy by 95%, conducting systematic processes and audits.
- Achieved considerable revenue growth for existing centers through targeted promotional activities
and strategic business development. - Developed and implemented budgets for specified number of facilities, achieving reduction in
operational costs through strategic financial planning and cost-cutting initiatives. - Provided insightful reports to senior management, enhancing decision-making efficiency
Transition Manager
Nephrocare Health Services Pvt Ltd.
Pan India
05.2018 - 12.2021
- Spearheaded nationwide center transitions, successfully managing over 10 transitions, including Victor Hospital in Goa, Jabalpur Hospital in Jabalpur, Sahyadri Hospital, Supreme Kidney Care in Nashik, and Terna Hospital in Navi Mumbai.
- Collaborated with hospital partners, nephrologists, and General Practitioners, boosting collaboration effectiveness by 20%, as evidenced by significant increases in referral rates and session growth before and after transition.
- Trained center managers and clinical executives, resulting in 25% improvement in staff proficiency.
- Maintained inventory, managed MIS, HR, and billing responsibilities, ensuring 100% inventory availability and 95% improvement in billing accuracy.
Admin Assistant & Sales
Neonage Healthcare Pvt. Ltd.
Bhopal, MP
12.2016 - 04.2018
- Streamlined patient services at center, enhancing operational efficiency by reducing service turnaround time and optimized administrative processes.
- Improved appointment scheduling and specialist doctor management, resulting in increased appointment adherence and enhanced scheduling accuracy.
- Enhanced patient satisfaction by responding promptly to inquiries and complaints, effectively directing them to appropriate medical staff.
- Optimized front office operations, reducing patient wait times through improved efficiency and better communication about delays.
Patient Service Executive
Dr. Batra's Positive Health Clinic Pvt. Ltd.
Bhopal, MP
09.2014 - 12.2016
- Streamlined operations by overseeing inventory and billing at clinic level.
- Managed financial transactions, handling cash and card and online payments for medical services.
- Ensured prompt resolution of patient inquiries or complaints.
- Optimized appointment scheduling, reducing no-show rates through efficient scheduling practices
and reminder calls. - Updated patient information, obtaining references from satisfied patients, contributing to 25%
growth in patient referrals.
Tele Sales Executive
Surevin BPO
Bhopal, MP
06.2014 - 03.2016
- Executed tele-sales campaigns, successfully selling products and services to diverse clientele, both
new and existing. - Effectively communicated technical information to customers, showcasing product benefits and
closing sales with precision. - Managed high volume of outbound calls, averaging over 100 calls daily, demonstrating efficient
communication and sales skills.
Education
MBA - Marketing & Finance
M.K. Ponda College of Business & Management, Barkatullah University
Bhopal, India2018
PGDCA -
Bhagwan Kala Kendra Institute, Makhanlal Chaturvedi National University of Journalism And Communication
Bhopal, India2015
Bachelor of Commerce - Computers
Sadhu Vaswani College, Barkatullah University
Bhopal, India2011
Skills
- Operation Management
- Team Leadership
- Quality Improvement
- Budgeting and Financial Management
- Startegic Planning
- Resource Allocation
- Vendor Management
- Data Analysis
Certification
- MS Office
- Tally.ERP 9
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Sindhi
Upper intermediate (B2)
Timeline
Assistant Cluster Manager - Operations
Nephrocare Health Services Pvt. Ltd.
01.2022 - Current
Transition Manager
Nephrocare Health Services Pvt Ltd.
05.2018 - 12.2021
Admin Assistant & Sales
Neonage Healthcare Pvt. Ltd.
12.2016 - 04.2018
Patient Service Executive
Dr. Batra's Positive Health Clinic Pvt. Ltd.
09.2014 - 12.2016
Tele Sales Executive
Surevin BPO
06.2014 - 03.2016
MBA - Marketing & Finance
M.K. Ponda College of Business & Management, Barkatullah University
PGDCA -
Bhagwan Kala Kendra Institute, Makhanlal Chaturvedi National University of Journalism And Communication
Bachelor of Commerce - Computers
Sadhu Vaswani College, Barkatullah University
- MS Office
- Tally.ERP 9
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