POOJA
Uttam Nagar
Summary
Looking forward to work with an organization that gives me an opportunity to Perform as per my capabilities and provide a constant learning environment where my ideas, efforts team work and contribution lead to self as well as organization growth.
Overview
3
3
years of professional experience
Work History
Senior Associate
concentrix
delhi
01.2023 - Current
- Managed client interactions to enhance customer satisfaction and retention efforts.
- Collaborated with cross-functional teams to resolve customer issues effectively.
- Implemented quality assurance measures to maintain service standards across teams.
- Streamlined workflow processes to improve response times and service delivery efficiency.
- Mentored junior staff members on best practices in customer engagement strategies.
Education
B.A PROGRAM -
A.R.S.D COLLAGE
Delhi01.2017
12th - COMMERCE
CBSE
01.2013
10th -
CBSE
01.2011
Skills
- Client relationship management
- Customer engagement strategies
- Workflow optimization
- Issue resolution techniques
- Data analysis and reporting
Languages
- Hindi
- English
Hobbies and Interests
- Organizational skills
- Able to work in a team
- Good Learner and adaptable
General Information
………………….., …………………..
Personal Information
- Father's Name: Mr. SI Jagmal Singh
- Date of Birth: 09/23/94
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Timeline
Senior Associate
concentrix
01.2023 - Current
B.A PROGRAM -
A.R.S.D COLLAGE
12th - COMMERCE
CBSE
10th -
CBSE
Similar Profiles
Tomás FerreiraTomás Ferreira
Revisor De Conteúdo Offline at ConcentrixRevisor De Conteúdo Offline at Concentrix
Yaswanth VasudevanYaswanth Vasudevan
Application Support Engineer at ConcentrixApplication Support Engineer at Concentrix
Hadi Al-YasinHadi Al-Yasin
Customer Service Agent at ConcentrixCustomer Service Agent at Concentrix
Nurhulhaq ShaikhNurhulhaq Shaikh
Business Intelligence Analyst (BI Associate) at ConcentrixBusiness Intelligence Analyst (BI Associate) at Concentrix
Rithvik KhoslaRithvik Khosla
Assistant Manager – Front Office at The Leela Ambience GurugramAssistant Manager – Front Office at The Leela Ambience Gurugram