PAWAN KUMAR
Kalka
Summary
Results-driven Senior Manager with extensive experience in branch banking and sales operations. Known for leading high-performing teams, achieving fast-track promotions, and implementing strategies that elevate customer experience and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Manager – Branch Banking Sales Team Leader
YES BANK LTD
KALKA HARYANA
12.2018 - Current
- Achieved fast-track promotions every 1.5 years, advancing from Sales Officer to Team Leader.
Transitioned from Sales to Branch Banking Operations, assuming extensive operational responsibilities.
Promoted to Manager – Branch Operations in 2023, overseeing branch operational efficiency.
Led a team of six members as Team Leader – Sales & Branch Banking since July 2024.
Elevated from Assistant Manager to Deputy Manager in 2021 due to exceptional performance.
Joined YES BANK as Sales Officer in December 2018, contributing to sales growth.
Recognized for consistent achievements with multiple promotions within five years.
Directed branch banking operations as Operations Head, enhancing service delivery.
Junior Sales Officer
AXIS BANK LTD
PARWANOO HP
05.2017 - 12.2018
- Handling the activity related to promotion of products and to provide the complete satisfaction to the customer.
DocumentsCheckingAsperNorms.
Ensure proper assessment of the customer to avoided fault.
Dispatching the Processed AOF as per the TAT.
Head Accountant
HOTEL PARKINN
PARWANOO HP
05.2016 - 05.2017
- Prepare all balance sheet.
Maintain and update office files, inventory, mailing lists, and database systems.
Collect information needed by the office staff.
Do simple bank transactions and book keeping for the company.
Communicate with customers and other offices as the need arises.
Prepare documents such as government and business forms for processing.
Education
B.COM - Commerce
07-2014
Skills
- Sales strategy and market analysis
- Branch operations management
- Team leadership and employee training
- Customer relationship management
- Compliance oversight
- Problem solving and troubleshooting
- Strategic planning and reporting
- Cross-functional collaboration
Languages
English
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Certification
IRDA
Accomplishments
Award of Excellence – YES BANK LTD
Awarded for exemplary performance and outstanding contribution to business growth during FY 2023–24.
(International Recognition – Krabi)
Multiple International Contest Qualifier – YES BANK LTD
Qualified for 9 International Performance Contests for consistent target achievement and superior sales performance.
International Achievement Tours
Moscow – 2018
Prague – 2019
Sri Lanka – 2022
Singapore – 2022
Krabi – 2024
Consistent High Performer Awardee
Recognized multiple times for meeting and exceeding monthly & quarterly targets across CASA, Insurance, and Loan products.
Leadership Recognition
Appreciated for successful team handling and branch performance after promotion as Team Leader – Sales & Branch Banking.
Awarded for exemplary performance and outstanding contribution to business growth during FY 2023–24.
(International Recognition – Krabi)
Multiple International Contest Qualifier – YES BANK LTD
Qualified for 9 International Performance Contests for consistent target achievement and superior sales performance.
International Achievement Tours
Moscow – 2018
Prague – 2019
Sri Lanka – 2022
Singapore – 2022
Krabi – 2024
Consistent High Performer Awardee
Recognized multiple times for meeting and exceeding monthly & quarterly targets across CASA, Insurance, and Loan products.
Leadership Recognition
Appreciated for successful team handling and branch performance after promotion as Team Leader – Sales & Branch Banking.
Timeline
Senior Manager – Branch Banking Sales Team Leader - YES BANK LTD
12.2018 - Current
Junior Sales Officer - AXIS BANK LTD
05.2017 - 12.2018
Head Accountant - HOTEL PARKINN
05.2016 - 05.2017
MATS UNIVERSITY - B.COM, Commerce