Pawan Kumar
IT Executive
Yakubpur Phase II Noida
Summary
To gain knowledge and experience by working in a dynamic environment and simultaneously contributing to the growth of organization.
Overview
6
6
years of professional experience
2
2
Languages
Work History
IT Support Executive
It Repair HUB
01.2020 - 08.2022
- Address user tickets regarding hardware, software and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Desktop and laptop repair and diagnose.
- Network Create configure, manage and Troubleshoot.
- Desktop / Laptop installation, configuration & troubleshooting
- Windows 10 / 11 OS installation & driver updates
- Software installation (MS Office, Antivirus, Email clients)
- Printer & scanner installation and network printer support
- User support (password reset, system issues, performance problems)
- Remote support using AnyDesk / TeamViewer
- IT asset management & documentation
Technical Support Executive (IT & Networking)
Nuova Shoes Pvt Ltd
09.2022 - Current
- Optimized PC performance through regular updates, patches, and system upgrades.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Walked individuals through basic troubleshooting tasks.
- LAN / WAN / Wi-Fi network setup & troubleshooting
- Router & Switch basic configuration
- IP addressing, DHCP, DNS configuration
- Network cable crimping (RJ45) & testing
- Internet & VPN issue troubleshooting
- Monitoring network performance & uptim
Education
Bachelor of Arts -
Siddharth University Kapilvastu
Siddharth Nagar 04.2001 -
Diploma - Computer Hardware and Networking
A-SET TRAINING AND RESEARCH INSTITUTE
Noida, UPundefined
UP Board
01.2012
undefined
UP Board
01.2010
Skills
Desktop and laptop repair
Printer repair
UPS repair
Assembling, Dissembling and Troubleshooting of PC
Installation of All types of Software & Anti-virus
Installation of Window XP, Vista, WIN7, WIN8, WIN81, WIN10, SERVER2008 and SERVER2012
Solve Problem related with SMPS, motherboard, Laptop etc
Partition & formatting of HDD
Installation of hardware as well as software
Interests
Playing cricket
Timeline
Technical Support Executive (IT & Networking)
Nuova Shoes Pvt Ltd
09.2022 - Current
IT Support Executive
It Repair HUB
01.2020 - 08.2022
Bachelor of Arts -
Siddharth University Kapilvastu
04.2001 -
Diploma - Computer Hardware and Networking
A-SET TRAINING AND RESEARCH INSTITUTE
undefined
UP Board
undefined
UP Board
Declaration
I hereby declared that the above information is true to the best of my knowledge.
Personal Profile
- Father’s name: Ram Ujagir
- Date of Birth: 1994-07-20
- Gender: Male
- Religion: Indian