Pawan Kumar
Mahuli Khas
Summary
To work in a rapidly growing organization with a dynamic environment and achieve organizational goal with best efforts.
Overview
3
3
years of professional experience
2021
2021
years of post-secondary education
Work History
Jio Point Manager
Reliance Jio Infocomm Pvt Ltd
Hariharpur
06.2024 - 02.2026
- Managed team operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs to enhance employee skills and performance standards.
- Coordinated cross-functional collaboration to streamline project execution and communication.
- Trained staff on proper handling and storage of products.
- Drove client retention by delivering exceptional customer service.
Field Service Worker
Paytm
Basti
09.2022 - 06.2024
- Installed and configured payment devices at client locations.
- Provided on-site technical support for payment processing systems.
- Conducted routine maintenance and troubleshooting of equipment.
- Managed team schedules and ensured coverage for daily operations.
- Developed and implemented training programs for new staff members.
- Resolved customer inquiries and complaints to improve service quality.
- Provided leadership during times of organizational change or crisis situations.
Education
Bachelor of Science - Zoology
Siddharth University Kapilvastu Siddharth Nagar
Siddharthnagar, India 04.2019 - 04.2022
Janta Adarsha Inter College
Mahuli AjawSkills
- Customer service
- Team management
- Employee training
- Project coordination
- Problem solving
Languages
English
Beginner (A1)
A1
Hindi
Advanced (C1)
C1
Timeline
Jio Point Manager
Reliance Jio Infocomm Pvt Ltd
06.2024 - 02.2026
Field Service Worker
Paytm
09.2022 - 06.2024
Bachelor of Science - Zoology
Siddharth University Kapilvastu Siddharth Nagar
04.2019 - 04.2022
Janta Adarsha Inter College