Pawan Kumar Sharma

Project Name: Multinational Recruitment Firm(Adecco Group)

Project Description: It is a recruitment management project to mainly focus on candidates management

Responsibilities:

• Collaborated with stakeholders to understand their business needs and develop appropriate solutions for migrating their data.
• Analyzed source and target systems to identify data elements, dependencies, and migration requirements.
• Developed data mapping documents for the migration process between source and target systems.
• Resolved complex issues related to source-to-target mappings through effective problem solving techniques.
• Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
• Worked closely with software developers and architects during application deployments to ensure smooth transition between new and legacy systems.
• Performed unit testing of migrated data to ensure accuracy of results.
• Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.

Project Name: Multinational Recruitment Firm(Adecco Group)

Project Description: It is a recruitment management project to mainly focus on candidates management

Responsibilities:

• Gathered requirement and involved in estimations and coordinating with onsite BA's to understand the requirement
• Developing Configuration user story, implementing and testing on the Sandbox environment and demonstrating the developed stories to both business and the regression testing team
• Worked and Fixed Critical defects within planned timeline
• Created various Custom Objects, Custom Fields,page layout, compact layout and worked on various Salesforce.com standard objects like Accounts, Contacts,Leads,Campaigns, Opportunities ,Cases, Activities and etc and established profiles and roles, implementing record-level and field-level security according to specific requirements
• Developed workflow rules, process builder,Salesforce flows, and validation rules aligned with business requirements, ensuring seamless process automation and data integrity.
• Experienced in implementing and customizing Salesforce Sales Cloud to improve sales processes and enhance customer relationships. Skilled in configuring lead and opportunity management, sales forecasting, and reporting within Sales Cloud.
• Proficient in leveraging Salesforce Service Cloud to optimize customer service operations. Skilled in case management,Email-to-Case,Web-to-Case knowledge base setup, and omni-channel support to deliver exceptional customer experiences.
• Perform Mass data import using Dataloader.
• Proven track record of effectively resolving customer issues, ensuring customer satisfaction, and driving continuous improvement
• Adept at collaborating with cross-functional teams to deliver exceptional service to clients.