Summary
Overview
Work History
Education
Skills
Certification
Recognition And Awards
Tools Used
Languages
Timeline
Generic

Pawan Sharma

Kolkata

Summary

Results-driven Salesforce Business Analyst with 4 years of hands-on experience in Salesforce configuration, implementation, and support. Skilled in gathering and translating business requirements into actionable solutions, driving project success, and optimizing Salesforce functionality to meet organizational objectives. Seeking a challenging role to apply expertise in Salesforce technologies, contribute to business growth, and deliver exceptional value to clients or stakeholders.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Packaged App Dev Analyst ( Salesforce BA)

Accenture
Kolkata
08.2021 - Current
  • Collaborated with stakeholders to gather and analyze business requirements, translating them into detailed user stories with clear acceptance criteria
  • Conducted workshops and meetings with business users to elicit and document requirements, ensuring alignment with project objectives and stakeholder expectations
  • Developed comprehensive user stories in Agile development environments, breaking down complex requirements into manageable tasks for development teams
  • Facilitated sprint planning sessions and backlog grooming meetings, prioritizing user stories based on business value and technical feasibility
  • Worked with developers to provide clarification on user stories, address any questions or concerns, and ensure a shared understanding of requirements
  • Conducted regular walkthroughs of user stories with development teams, providing context, answering questions, and validating understanding before implementation
  • Acted as a liaison between business stakeholders and development teams, fostering open communication and collaboration to drive efficient and effective project delivery
  • Conducted user acceptance testing (UAT) sessions to validate completed user stories against acceptance criteria, ensuring quality and adherence to business requirements
  • Provided ongoing support and guidance to development teams throughout the project lifecycle, addressing issues, resolving conflicts, and facilitating timely delivery of solutions
  • Maintained documentation of user stories, requirements, and project deliverables, ensuring accuracy, completeness, and traceability for future reference
  • Responsible for providing post-implementation support during the GO-live phase, including validation of any bugs reported by the client
  • Performed Data Migration activities between different environments and used different tools like Dataloader.io for data import and export operations
  • Provide mentorship to junior business analysts, sharing knowledge and best practices.

Salesforce Administrator(ASE)

Accenture
Kolkata
08.2020 - 08.2021
  • Gathered requirement and involved in estimations and coordinating with onsite BA's to understand the requirement
  • Developing Configuration user story, implementing and testing on the Sandbox environment and demonstrating the developed stories to both business and the regression testing team
  • Worked and Fixed Critical defects within planned timeline
  • Created various Custom Objects, Custom Fields, page layout, compact layout and worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Cases, Activities, and etc and established profiles and roles, implementing record-level and field-level security according to specific requirements
  • Developed workflow rules, process builder, Salesforce flows, and validation rules aligned with business requirements, ensuring seamless process automation and data integrity
  • Experienced in implementing and customizing Salesforce Sales Cloud to improve sales processes and enhance customer relationships
  • Skilled in configuring lead and opportunity management, sales forecasting, and reporting within Sales Cloud
  • Proficient in leveraging Salesforce Service Cloud to optimize customer service operations
  • Skilled in case management, Email-to-Case, Web-to-Case knowledge base setup, and omni-channel support to deliver exceptional customer experiences
  • Perform Mass data import using Dataloader
  • Proven track record of effectively resolving customer issues, ensuring customer satisfaction, and driving continuous improvement
  • Adept at collaborating with cross-functional teams to deliver exceptional service to clients.

Education

B.TECH (CSE) -

Narula Institute of Technology (NIT)

HIGH SECONDARY(Science) -

Khalsa English High School

ICSE (SCIENCE) -

ST. Joseph &Mary School

Skills

  • Salesforce CRM Platform (Sales Cloud, Service Cloud)
  • Salesforce Data Migration(Data Mapping,Data Cleansing, Data Loading,Data Quality Assurance,Data Governance)
  • Salesforce Configuration
  • Requirement Gathering
  • User Story Creation
  • Integration Knowledge
  • Testing and Quality Assurance(UAT)
  • Troubleshooting and Issue resolution
  • Stakeholder Collaboration
  • User Management
  • Security Management
  • Process Automation (Workflow,Process builder and Flow)
  • Project Management and Product Management
  • SOQL and SOSL
  • Defect Tracking and Management (ADO)
  • Agile Methodologies (Scrum)
  • Analytical and Problem-Solving Skills

Certification

  • 22890375, Salesforce Certified Administrator
  • 22966031, Salesforce Certified Platform Developer I
  • 2421609, Salesforce Certified Platform APP Builder

Recognition And Awards

Received acknowledgment twice for exceptional performance and contributions to the project. Awarded the 'Respect for the Individual' honor by the project. Recognized five times for outstanding support to junior team members.

Tools Used

  • VersionOne-Agile
  • ALM(Defect Management ) and ADO
  • Deployment :GIT
  • Salesforce Data loader
  • Salesforce Data Import Wizard
  • Salesforce Inspecter

Languages

  • English, Advanced (C1)
  • Hindi, Proficient (C2)
  • Bengali, Elementary (A2)

Timeline

Packaged App Dev Analyst ( Salesforce BA)

Accenture
08.2021 - Current

Salesforce Administrator(ASE)

Accenture
08.2020 - 08.2021

B.TECH (CSE) -

Narula Institute of Technology (NIT)

HIGH SECONDARY(Science) -

Khalsa English High School

ICSE (SCIENCE) -

ST. Joseph &Mary School

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