Pawan Prasad

Led end‑to‑end Cash Application operations, managing a team of six members and ensuring accurate and timely posting of customer payments in alignment with SLAs and KPIs. Conducted Knowledge Transfer for APAC processes to support smooth transition and stabilization, while handling daily bank statement downloads, validation, and reconciliation with HighRadius data. Managed cash application exceptions in HighRadius, performed bank and GL‑to‑AR reconciliations, processed third‑party payments, reversals, offsets, and early payment discounts, and ensured proper clearing of unapplied and unallocated cash. Supported internal and external audits by adhering to SOPs, internal controls, and compliance requirements, managed the cash application mailbox within SLA timelines, prepared daily cash‑in and balancing reports, created credit and debit notes in SAP, and strengthened process governance through SOP updates, process mapping, RACI management, KT tracking, and issue tracking while working extensively on SAP and HighRadius systems.

• Managed end‑to‑end Cash Application activities for the US market, assited team members and ensuring accurate and timely payment posting in adherence to defined SLAs and KPIs. Contributed to US process transition and stabilization by executing Knowledge Transfer and providing ongoing transition support. Oversaw daily bank statement retrieval, verification, and reconciliation across bank reports, SAP, promptly addressing cash application exceptions and unapplied items. Client certified Trainer.

• SRC PRICING SUPPORT role is responsible for accurate and timely Pricing and Ordering of British Telecom complex products for BT’s customers across a set of BT products providing expertise on product, technical, and process aspects for quoting and delivery requirements. Working and providing costs and orders for complex service requests. Being in Telecom industry having keen knowledge on products which we process ordering.

• An energetic and enthusiastic benefit operation administrator at wipro hr service pvt. ltd. skilled in benefits of an employee, pension calculations of an employee both manually/automatically, projection on estimated benefit values at retirement

• Assisting US Big Telecom company vi technical chat process and resolving queries of customer for their products. Dealing with accurate AHT and focusing on customer C-SAT and resolving query timely manner. Raising an incident if required.

• Acting as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. On boarding advertisement and assisting vendors and seller queries over call, email, and chat. The marketplace was US, UK & Europe

Applied customer payments accurately across multiple payment modes in ERP systems by matching receipts with invoices, credit notes, and remittance details. Investigated and resolved unapplied cash, short or excess payments, and deductions within defined SLAs, coordinating closely with customers and internal collections teams to address discrepancies. Cash Application | Accounts Receivable Payment Posting & Reconciliation. Chat advisor for Utility domain, worked on SAP-ISU Billing & invoices. Skilled in MS Excel (VLOOKUP, Pivot Tables), ERP Systems (SAP / CRM / Other)