Pawan Kumar Yadav
Noida
Summary
Dynamic Senior Customer Care Executive at Niva Bupa, adept at data analysis and project management. Enhanced service quality through strategic action plans derived from customer feedback, driving significant improvements in client satisfaction. Skilled in creative writing and customer service, consistently anticipating needs and delivering exceptional support.
Overview
3
3
years of professional experience
Work History
Senior Customer Care Executive
Niva bupa health insurance company
Noida
07.2023 - Current
- Recognized potential areas to elevate product functionalities, service quality, and procedural efficiency informed by client responses.
- Developed action plans based on root cause findings from customer feedback.
- Examined customer survey data to discern trends in sentiment and preferences.
- Handled customer complaints, coordinating investigations and ensuring resolutions.
Customer Service Executive
Harbindar singh contractor
Noida
04.2022 - 04.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- anticipating needs and delivering outstanding support.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Master of Arts - English Literature
IGNOU
New Delhi,India07-2023
Bachelor of Arts - Geography
Magadh University
Bodhgaya India02-2019
Skills
- Data Analysis
- Creative writing
- Content Review
- Project management
- Data interpretation
- Customer service
Affiliations
- Reading
- Writing
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior Customer Care Executive
Niva bupa health insurance company
07.2023 - Current
Customer Service Executive
Harbindar singh contractor
04.2022 - 04.2023
Master of Arts - English Literature
IGNOU
Bachelor of Arts - Geography
Magadh University
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