Summary
Overview
Work History
Education
Skills
Timeline
Generic

Payal Mehndiratta

Head Of Operations TH/CK

Summary

Dynamic leader with a proven track record at PVH Arvind Fashions Pvt Ltd, enhancing operational excellence and business growth. Expert in organizational development and team leadership, demonstrated through strategic initiatives and fostering a high-performance culture. Skilled in business analysis and cross-functional coordination, significantly improving customer satisfaction and market share.

Overview

16
16
years of professional experience

Work History

Head of Operations Retail Fashion(TH/CK)

PVH Arvind Fashions Pvt Ltd
03.2024 - Current
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Trained and mentored high performing teams through regular performance reviews & Professional coaching.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.

Regional Manager

Tommy Hilfiger Arvind Fashion
03.2017 - 02.2024
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Analyzed customer data to identify opportunities and improve relationships.

National Sales Head Kids Business

Tommy Hilfiger Arvind Fashion
05.2015 - 02.2017
  • Set ambitious yet achievable targets for the sales team, motivating individuals to reach their full potential through clear communication of expectations and regular performance reviews.
  • Worked closely with product development teams to translate customer feedback into actionable insights for future enhancements or new offerings.
  • Collaborated with marketing department to develop targeted campaigns that effectively communicated product value propositions to potential customers.

Customer Support Specialist

British Airways
02.2009 - 10.2010
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Elevated customer support experience by adopting customer-first approach in all interactions.

Education

B.Com (Hons) - Commerce

Gargi College
New Delhi, India
04.2001 -

MBA - Business Operations And Marketing

Symbiosis International University
Pune
04.2001 -

Skills

Operational excellence

Timeline

Head of Operations Retail Fashion(TH/CK)

PVH Arvind Fashions Pvt Ltd
03.2024 - Current

Regional Manager

Tommy Hilfiger Arvind Fashion
03.2017 - 02.2024

National Sales Head Kids Business

Tommy Hilfiger Arvind Fashion
05.2015 - 02.2017

Customer Support Specialist

British Airways
02.2009 - 10.2010

B.Com (Hons) - Commerce

Gargi College
04.2001 -

MBA - Business Operations And Marketing

Symbiosis International University
04.2001 -

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Payal MehndirattaHead Of Operations TH/CK