Payel Dhara
Kolkata
Summary
Strategic Regional HR Manager with 8 years of experience in human capital strategy, talent acquisition, and workforce optimisation across diverse retail and corporate environments. Skilled in scaling operations, implementing HRMS architectures, and executing performance management frameworks that align with business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional HR Manager
My Gadgets Store - Aadransh Private Ltd
Kolkata
01.2026 - Current
- Direct regional HR strategy and workforce planning for a multi-location refurbished electronics retail network and warehouse operations across West Bengal, Bihar, and Jharkhand.
- Manage a 30-member HR team overseeing recruitment, onboarding, attendance, and compliance for a 50-100 employee workforce.
- Managed high-volume talent acquisition across retail sales, warehouse, and mid-level managerial roles, successfully onboarding 35-60 positions monthly to meet workforce demands.
- Slashed average recruitment Time-to-Hire (TAT) from 18-20 days to 7-10 days by engineering a structured tracking system and an accelerated screening process.
- Optimized recruitment cost-per-hire by 25-30% by strengthening internal referral channels and leveraging direct-sourcing platforms (Naukri RMS, LinkedIn Recruiter, Indeed, Apna, WorkIndia).
- Reduced regional employee attrition by 15-20% via employee connect initiatives, grievance resolution, and performance motivation frameworks.
- Designed and executed performance management systems that aligned frontline sales and service quality with store-level KPIs, enhancing overall business performance.
- Leveraged HR technology including Zoho People (HRMS and Attendance) and Razorpay (Payroll) to automate workflows and digitise onboarding documentation, significantly reducing administrative delays.
- Improve manpower utilization and shift planning, reducing operational costs related to unauthorized absenteeism and unnecessary overtime.
- Ensure 100% statutory and labour law compliance across all three states, strictly adhering to the Shops and Establishment Act, PF, ESIC, Minimum Wages, and Contract Labour Acts.
- Manage the full employee lifecycle, including onboarding, disciplinary handling, exit formalities, Full & Final (FNF) settlements, and the preparation of HR MIS dashboards for leadership review.
HR Manager
Right Florist India Pvt Limited
Kolkata
06.2024 - 11.2025
- Partnered with department heads to enhance talent acquisition and onboarding processes, focusing on effective scaling of IT recruitment efforts.
- Ensured 100% compliance with labour laws and company policies, while directly implementing the POSH Act through structured training sessions to maintain a fair, ethical work environment.
- Designed and rolled out the comprehensive HR manual and annual handbook, establishing standardised practices that reflected the organization's global network positioning.
- Drove performance and organisational development by executing appraisal systems, value-based workshops, career-advancement training, and CSR projects.
- Streamlined regional workflows and automated HR infrastructure to enhance payroll processing, address employee grievances, and track productivity metrics effectively.
- Led an 80+ member team to drive strategic HR and operational initiatives aligned with the global standards of Interflora UK.
Senior Executive Administration & Assistant
Monginis Foods Pvt. Ltd
Kolkata
05.2019 - 05.2020
- Managed talent acquisition and training for administrative support staff, leading initiatives that reduced employee turnover by 15%.
- Implemented HRMS that streamlined employee lifecycle, clarified team roles, and reduced recruitment time-to-hire by 30%.
- Spearheaded the establishment of 76 new franchise locations within a 7-month period, coordinating cross-departmental teams, executing franchisee agreements, and ensuring strict compliance with company standards.
- Improved multi-channel operations by managing PR efforts, resolving accounts/GRN issues, overseeing dispatch logistics, and driving online sales growth through Swiggy and Zomato.
- Engineered a cross-departmental waste management system in coordination with security, resulting in a 20% reduction in operational costs.
- Operated Bake & Confectionery LLP, overseeing daily production and quality control.
Senior Executive
Dust Devils Overseas & Company
Kolkata
09.2018 - 04.2019
- Spearheaded business development process, achieving significant growth in client base through strategic initiatives.
- Led a complete business development process, resulting in a 20% increase in new client acquisitions.
- Developed client project management systems, improving client satisfaction scores by 25%.
- Improved office management procedures, resulting in a 30% increase in overall operational efficiency.
- Oversaw office management, streamlining scheduling, reservations, and call handling to enhance operational flow.
- Managed daily expenses and generated reports, ensuring accuracy of internal databases for informed decision-making.
Revenue Assurance Executive
Global Kitchens Kolkata LLP
Kolkata
08.2016 - 07.2018
Education
MBA - Human Resources
Amity University
Greater Noida, UP01-2025
Skills
- HR strategy
- Workforce strategy
- High-volume recruitment
- Regional HR Strategy
- Employee relations
- Cost optimisation
- Multi-state operations
- Labour law compliance
- POSH compliance
- POSH Act Implementation
- Operational Cost Optimization
- Recruitment platforms
- Zoho People (HRMS)
- Razorpay (Payroll)
- Strategic planning
- Conflict management
- Strategic planning
Certification
- Professional Course of Geographical Information System (GIS), Micro Solutions
- Foundation Course of Geographical Information System (GIS), 21st Century GIS Solutions, 2008
- Diploma Course in Information Technology, Youth Computer Centre AUTO-CAD, MAP-INFO, MAP-INFO PROFESSIONAL, 2008
Accomplishments
- Bang on Recognition, Monginis Foods Pvt. Ltd., 2020, Acknowledged for opening 76 new stores in 7 months, showcasing exceptional project management.
- Best Employee, Monginis Foods Pvt. Ltd., 2019-11-01, Recognized for exceptional administrative skills and team leadership.
- Superstar Employee, Global Kitchens Kolkata LLP, 2017-12-01, Honored for outstanding performance in loss prevention and departmental record management.
Languages
English
Hindi
Bengali (Read, Write, Speak)
Hobbies and Interests
- Classical Dance Representation, Mamata Shankar Dance Troop: Showcased exceptional talent and dedication in classical dance performances.
- Active Member, Behala Art and Culture Association, 15 years: Committed to dramatic arts, participating in Bengal dramas and gaining recognition.
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Websites, Portfolios and Profiles
linkedin.com/in/payel-dhara-a87415166/
Timeline
Regional HR Manager
My Gadgets Store - Aadransh Private Ltd
01.2026 - Current
HR Manager
Right Florist India Pvt Limited
06.2024 - 11.2025
Senior Executive Administration & Assistant
Monginis Foods Pvt. Ltd
05.2019 - 05.2020
Senior Executive
Dust Devils Overseas & Company
09.2018 - 04.2019
Revenue Assurance Executive
Global Kitchens Kolkata LLP
08.2016 - 07.2018
MBA - Human Resources
Amity University