ServiceNow, Jira, Dynatrace, Splunk, Grafana, Control-M, Argo CD, SQL Developer, AWS Services,
Peeush Kumar Sharma
Technical Lead
Noida,UP
Summary
Results-driven TechOps Lead with 10.9 years of experience in L2/L3 application support, cloud operations, and infrastructure management. Proven track record leading cross-functional teams across US-based enterprise platforms in e-commerce, financial services, and banking. Skilled in AWS and GCP cloud environments, ITSM frameworks (ITIL v3/v4), CI/CD pipelines, and monitoring tools including Dynatrace, Splunk, AI-Operation and AppDynamics. Strong communicator with hands- on expertise bridging technical operations and business stakeholders. Strong in-service delivery, SLA/KPI management & governance. Skilled in stakeholder & resource management.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Technical Operation Lead L2/L3 & Cloud Engineer
AutoZone Software (eCommerce)
11.2024 - 04.2026
- Delivered a 24×7 operations team of 15 members as technical lead, overseeing service management, incident response, and escalation handling for a US-based automobile parts e-commerce platform (AZPRO).
- Managed end-to-end L2/L3 support and weekly deployments for a Java-based application running on AWS (Linux + Oracle DB), covering 10+ child applications, including Payment, Pricing, CatLog, Electronic Orders, Bill Pay, Invoices, Refund, and Mobile.
- Owned P1/P2 incident bridge communications, problem management, change advisory, and ITSM follow-ups; prepared runbooks, and change requests for weekend releases.
- Administered AWS and GCP infrastructure across 200+ pods and Linux servers, monitoring load balancing, autoscaling, pod health, network security groups/NACL, and monthly patching/vulnerability remediation plan.
- Configured and maintained Dynatrace and Splunk dashboards, and alerting rules aligned to application health SLAs.
- Managed batch data load/unload jobs for daily deals, weekly deals, and catalog indexing; coordinated active/passive failover, fallback, server migration on Prime to Cloud, and DR activities. Performed certificate renewals, key rotations, password/token rotation, and security hardening on cloud infrastructure.
Technical Lead & ITSM — Operations Support & Cloud Engineer
Birlasoft HP (eCommerce)
09.2023 - 11.2024
- Managed a team of 18 members and delivering HP International, managing L2/L3 tickets in JIRA and ServiceNow with RCA documentation.
- Handling the java web app issues and security firewall, webserver issues, database performance and customer b2c related query.
- Drove process improvement initiatives and automation to reduce manual toil across IT operations workflows.
- Acted as SME for the CFR (Customer Feedback Report) application, interfacing directly with international stakeholders on daily issues, deployments, certificate renewals, DR, and MTP activities post proactive monitoring.
- Worked across ServiceNow ITSM/ITIL modules; used AppDynamics, Splunk.
- Authored RFP documents, SOPs, and process documentation to improve team knowledge and delivery quality.
Cloud & Infrastructure Support Engineer
Atos Syntel | Ameriprise Finance and Investments
06.2022 - 08.2023
- Supported a high-priority US financial analytics platform (silver tier) delivering daily risk reports to clients investing in the stock market, integrating data from JPMorgan, Bloomberg, BlackRock, Goldman Sachs, and BNY.
- Managed data ingestion from market sources to S3 via on-prem and Tidal jobs, ensuring on-time daily report delivery.
- Order management system (OMS), Execution systems, Market data feeds, APIs and latency metrics.
- Verify trade executions and Check discrepancies between systems (front office vs backend), Validate pricing, positions, or order states.
- Assist in production deployments, Run sanity checks post-release, Reproducing issues in lower environments.
- Handled monthly infrastructure activities: AMI creation, server provisioning/decommissioning, stack and CICD pipeline creation, load balancer configuration, autoscaling, and cost governance.
- Managed cloud security — security groups, IAM roles, Active Directory, and AWS account governance.
- Contributed to knowledge articles, process flow diagrams, RACI charts, and Confluence documentation.
- Supported UAT phases, mentored junior engineers, and led deployment and operational activities.
Application Developer & Support Specialist (IT Specialist)
Tech Mahindra (AT&T RCloud)
06.2021 - 06.2022
- Maintained RCloud, a Jave-based application multi-language coding platform (Java, Shell, R, Python, Markdown) enabling users to create, update, merge, and store notebooks persistently.
- Handled server-based and GUI-level incidents, changes, and access-related issues using USH Portal, My ATOS, Venafi, Cron, and UPSTART utilities.
Senior Software Engineer — Production Support
IBM Pvt. Ltd. (ABN AMRO BANKING)
09.2015 - 05.2021
- Managed production support for ABN AMRO investment banking application across 20+ web servers (test and production nodes) serving Belgium, Singapore, Hong Kong, France, and other markets.
- Assist in production releases and run health checks after deployment. Roll back changes if issues occur.
- Verify transactions in the database and compare data across systems (e.g., front-end, backend, and settlement systems).
- Respond to queries from traders and other stakeholders.
- Monitor API latency spikes and message queue backlogs.
- Ensure systems remain stable during peak hours, especially during market hours.
- Verify that critical systems are up and running (e.g., payments, trading, login, etc.).
- Executed nightly batch processes for bank transaction data loads, backups, and reporting; scheduled and maintained jobs in Control-M, Mainframe, and Cron utilities.
- Acted as SME for user access management in the OBS GUI application; performed creation, modification, and deletion of production access.
- Led change management activities — TIP documents, ServiceNow change requests, hot fixes, release changes, deployments, failover, fallback, and DR activities.
- Used Urban Code Deployment (UCD) for application start/stop, versioned deployments, and rollbacks.
- Managed code versioning via GitHub/Git Bash (push, pull, clone) and package deployment via Nexus repository.
- Monitored application health using Blue Arc; communicated status and issue updates via Slack.
Education
Master of Science - Engineering
MTU University
Noida, UP 04.2001 -
Skills
L2/L3 application support
cloud operations
infrastructure management
AWS
GCP
ITSM frameworks , Incident management
AI Ops
Java App
Unix/Linux
Database SQL
Software
Certification
AWS Cloud Computing Foundation
Timeline
Technical Operation Lead L2/L3 & Cloud Engineer
AutoZone Software (eCommerce)
11.2024 - 04.2026
Technical Lead & ITSM — Operations Support & Cloud Engineer
Birlasoft HP (eCommerce)
09.2023 - 11.2024
Cloud & Infrastructure Support Engineer
Atos Syntel | Ameriprise Finance and Investments
06.2022 - 08.2023
Application Developer & Support Specialist (IT Specialist)
Tech Mahindra (AT&T RCloud)
06.2021 - 06.2022
Senior Software Engineer — Production Support
IBM Pvt. Ltd. (ABN AMRO BANKING)
09.2015 - 05.2021
Master of Science - Engineering
MTU University
04.2001 -