Siddhant Padhy
Hyderabad
Summary
Seasoned Functional Consultant with a proven track record at Highradius, specializing in L2/L3 Application Support and excelling in client interaction & training. Leveraged SQL for root cause analysis, achieving 100% customer satisfaction. Demonstrated leadership at Infosys Limited, guiding a 12-engineer team towards SLA compliance and process optimization. Expert in Salesforce CRM and adept at problem-solving & decision-making.
Overview
6
6
years of professional experience
Work History
Functional Consultant
Highradius
Hyderabad
2023.09 - Current
- Delivered L2/L3 support for international banking clients on Cash Application SaaS products.
- Achieved 100% customer satisfaction by resolving critical production issues and optimizing automation processes.
- Performed root cause analysis using SQL queries and log extraction.
- Authored SOPs and trained clients to maximize product usability.
Senior Associate Specialist
FactSet Systems India
2022.11 - 2023.09
- Provided day-to-day client support for RMS Partners via Salesforce and remote sessions
- Resolved production issues, enhancing system functionality and data integrity
- Conducted client training sessions, increasing satisfaction and platform adoption
Technology Analyst
Infosys Limited
2019.02 - 2022.11
- Managed a team of 12 engineers to deliver L2/L3 support and achieve SLA compliance
- Proposed technical solutions, mentored new hires, and streamlined troubleshooting processes
Education
MBA -
Indian Institute of Technology
Jodhpur2026-06
B.Tech - Mechanical Engineering
Trident Academy of Technology
Bhubaneswar2017-06
Skills
- L2/L3 Application Support
- SQL & Log Analysis
- Salesforce CRM
- Client Interaction & Training
- Problem-Solving & Decision-Making
- Transition Management
- Team coordination and collaboration
- Requirements gathering
Languages
- English
- Hindi
- Odia
Certifications And Awards
- High-Five Award, 01/01/24
- Rajya Puraskar Scout Award, 01/01/11
Timeline
Functional Consultant
Highradius
2023.09 - Current
Senior Associate Specialist
FactSet Systems India
2022.11 - 2023.09
Technology Analyst
Infosys Limited
2019.02 - 2022.11
MBA -
Indian Institute of Technology
B.Tech - Mechanical Engineering
Trident Academy of Technology