PEEYUSH RANJAN
New Delhi
Summary
Dynamic Senior Travel Consultant with a proven track record at Southall Travel, consistently exceeding sales targets through exceptional customer service and effective upselling. Proficient in GDS platforms, I leverage my coaching skills and customer-centric approach to deliver tailored travel solutions, ensuring client satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Senior Travel Consultant
The travel house (JAD Travels & Holidays pvt. Ltd.)
05.2024 - Current
- Handling both inbound & outbound sales calls related to flights, holiday packages, and travel bookings for UK clients.
- Overachieving daily team sales targets and monitoring performance through regular reporting.
- Coordinating with team members to ensure smooth operations and achievement of collective goals.
- Providing tailored travel solutions, upselling products, and delivering excellent customer service.
- Managing administrative tasks related to sales tracking and client follow-up.
Sr. Travel Sales Consultant
Jazz Travels (Jazleen Travels Private Limited)
06.2023 - 05.2024
- Managed inbound UK travel sales for flights, and related services.
- Provided tailored travel solutions to clients, ensuring competitive pricing and seamless itineraries.
- Utilized all major GDS platforms-Amadeus, Worldspan, and Galileo-for accurate fare searches and bookings.
- Delivered high-quality customer service while consistently meeting and exceeding monthly sales and revenue targets.
- Supported customers through the entire travel sales lifecycle, including booking, changes, cancellations, and post-sales support.
Sr. Travel Sales Consultant
PH Travel (FBBK Infotech Pvt Ltd)
01.2021 - 04.2023
- Handled travel sales for UK clients, specializing in flight bookings, holiday packages, and travel insurance.
- Provided end-to-end customized travel solutions for individuals and groups, tailored to client preferences and budget.
- Proficiently used all major GDS systems-Amadeus, Sabre, Worldspan, and Galileo-to search, book, and manage flights and travel components.
- Consistently met and exceeded sales targets through strong product knowledge, persuasive communication, and upselling.
- Delivered exceptional customer service, handling pre- and post-sales support with a focus on customer retention and satisfaction.
Senior Travel Consultant
Southall Travel (Onkar Infotech)
09.2019 - 01.2021
- Specialized in holiday packages, flight bookings, and other travel-related services for UK-based clients.
- Designed and sold tailor-made vacation packages based on client needs, budget, and preferences.
- Handled inbound sales calls, provided expert travel advice, and ensured a seamless booking experience.
- Worked with global distribution systems (GDS) for booking flights and accommodations.
- Maintained a strong focus on sales targets, customer satisfaction, and repeat business.
Senior Travel Consultant
Crystal Travel (Province Infotech Pvt Ltd)
02.2018 - 09.2019
- Worked in an inbound UK sales profile, specializing in flight tickets, hotel bookings, and travel packages.
- Assisted UK-based clients in planning and booking customized travel itineraries based on their preferences and budget.
- Utilized various booking platforms and travel systems to offer competitive pricing and efficient travel solutions.
- Focused on upselling and cross-selling to increase sales and enhance customer value.
- Ensured excellent customer service standards, helping maintain high conversion and retention rates.
Travel Agent
Fareportal (Fareportal India Private Limited)
04.2015 - 03.2018
- Worked for cheapoair.com & onetravel.com.
- Handled airline bookings, exchanges, voids, and fresh reservations using GDS systems such as Amadeus and Sabre.
- Assisted customers with itinerary modifications, cancellations, and reissuance of tickets in compliance with airline policies.
- Upsold travel products and services (e.g., insurance, preferred seating) to maximize revenue opportunities.
- Delivered high-quality customer service through voice support, ensuring high satisfaction and repeat business.
- Maintained accurate records of transactions and adhered to quality and performance standards.
Technical Support Officer
IBM India Private Limited
09.2013 - 03.2015
- Provided technical support for a wide range of software and application-related issues to IBM's Business-to-Business (B2B) clients located in The United States.
- Handled troubleshooting over voice support channels, ensuring timely and accurate resolution of client concerns.
- Assisted with installation, configuration, and maintenance of IBM enterprise applications and tools.
- Collaborated with internal technical teams for escalations and issue resolution in complex scenarios.
- Maintained detailed logs of support interactions and followed SLA guidelines to ensure service excellence.
Senior Insurance Associate
METLIFE Global Operation Support Center
09.2010 - 01.2013
- Managed and processed insurance claims related to Property & Casualty (P&C) insurance for U.S.-based customers.
- Provided real-time support by resolving complex queries over calls, ensuring high customer satisfaction.
- Collaborated with internal teams to ensure accurate documentation and timely closure of claims.
- Maintained compliance with U.S. insurance regulations and MetLife's operational standards.
- Delivered quality service consistently, contributing to departmental KPIs such as claim resolution time and call quality scores.
Education
M.A - English
Allahabad University
01.2013
B.A - English
Babasaheb Bhimrao Ambedkar Bihar University
Muzaffarpur, Bihar, India01.2009
12th - Hindi
Bihar, India01.2006
10th - Hindi
Bihar, India01.2004
Skills
- Business Executive Presence
- FISH! Philosophy
- Feedback For Impact
- Coaching Skills
- Presenting Effectively
- Customer Centricity
Projects
Six Sigma Green Belt Project: Process Improvement Using 7 QC Tools, 641 Days, Led a process improvement project focused on enhancing operational efficiency and reducing errors within the travel sales workflow. Utilized the 7 Quality Control (QC) Tools - such as Cause-and-Effect Diagrams, Pareto Charts, Control Charts, Histograms, Check Sheets, and Flowcharts - to analyze process bottlenecks and identify root causes of delays in booking and ticketing.
Languages
- Hindi
- English
- Hindi
Timeline
Senior Travel Consultant
The travel house (JAD Travels & Holidays pvt. Ltd.)
05.2024 - Current
Sr. Travel Sales Consultant
Jazz Travels (Jazleen Travels Private Limited)
06.2023 - 05.2024
Sr. Travel Sales Consultant
PH Travel (FBBK Infotech Pvt Ltd)
01.2021 - 04.2023
Senior Travel Consultant
Southall Travel (Onkar Infotech)
09.2019 - 01.2021
Senior Travel Consultant
Crystal Travel (Province Infotech Pvt Ltd)
02.2018 - 09.2019
Travel Agent
Fareportal (Fareportal India Private Limited)
04.2015 - 03.2018
Technical Support Officer
IBM India Private Limited
09.2013 - 03.2015
Senior Insurance Associate
METLIFE Global Operation Support Center
09.2010 - 01.2013
M.A - English
Allahabad University
B.A - English
Babasaheb Bhimrao Ambedkar Bihar University