Pentakota Srinivasu
Visakhapatnam
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Support Associate
WNS Global Pvt Ltd
Visakhapatnam
11.2020 - 09.2023
- Worked on video event review process in shipping and Logistics vertical.
- I used to monitor and send the report by watching videos installed on vehicles.
- Monitoring through ARC tool and record the observations and inform.
- I have to reach the targets before exceeding the timelines.
- Need to maintain 100% accuracy and 98% quality.
- Our DriveCam event recorders provide audio and visual alerts to help deter risky driving habits in the moment by prompting drivers to immediately correct risky behaviors, including cell phone use, general inattentiveness, eating or drinking, smoking, seat belt use, speeding, failure to stop at intersections, lane departure, and following distances.
Education
B.com -
Andhra University
Visakhapatnam03-2023
Intermediate -
Govt Junior College, Sabbavaram
Sabbavaram03-2015
Tenth -
Zilla Parishad High School
Pendurthi 03-2010
Skills
- Technical Troubleshooting
- Data Recovery
- Decision-Making
- Help desk environment
Languages
Telugu
First Language
English
Advanced (C1)
C1
Affiliations
Hobbies:
- Listening music
- Travelling
Certification
Skills:
- Languages:
HTML
CSS
JavaScript
- Design Tools:
Figma
Adobe XD
Photoshop
Timeline
Customer Support Associate
WNS Global Pvt Ltd
11.2020 - 09.2023
B.com -
Andhra University
Intermediate -
Govt Junior College, Sabbavaram
Tenth -
Zilla Parishad High School