Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sam Kingsly

Chennai

Summary

Dynamic and results-driven professional with experience at Mugos Technologies, excelling in desktop support and ticket management. Proven ability to troubleshoot complex issues while delivering exceptional customer service. Skilled in networking and configuration, with a strong foundation in technical support and software installation, ensuring seamless operations and user satisfaction.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Support Associate

Prompt Personel
Chennai
01.2026 - Current
  • Resolved technical, subscription, order, device, and account issues for Sutherland clients using available tools and effective communication.

Desktop Support Engineer

Mugos Technologies
Chennai
02.2025 - 12.2025
  • Supported the company in setting up, managing, handling tickets, troubleshooting, and fixing issues, and escalated tickets.

Application Engineer Intern

Launchtrax
Virudhunagar
03.2024 - 08.2024
  • Created interactive simulations with Unity Game Engine to enhance user engagement.
  • Contributed to real-time projects, acquiring expertise in simulation development, game design, level design, and game physics.

Junior Game Programmer

Launchtrax
Virudhunagar
09.2024 - 01.2024
  • Developed interactive real-life scenarios for aerospace and mining machinery, enhancing understanding of industry applications.
  • Contributed to real-time projects, building proficiency in Unity and Unreal Engine.
  • Conducted research on satellite simulations for aerospace, implementing SGP4 model to improve accuracy.

Education

B.E. - COMPUTER SCIENCE

FRANCIS XAVIER ENGINEERING COLLEGE
TIRUNELVELI, TAMIL NADU, INDIA
05-2024

Skills

  • Technical troubleshooting
  • Desktop Support
  • Remote support
  • Issue tracking
  • Software installation
  • Active Directory
  • Networking configuration
  • System Upgrades
  • Computer Hardware & PC Assembly
  • Printer support
  • Outlook

Certification

  • Networking Basics, Cisco Network Academy, https://www.credly.com/badges/22ec5b9d-10fa-4768-91c9-7adb797e6cf7/public_url
  • Computer Hardware Basics, Cisco Network Academy, https://www.credly.com/badges/22ec5b9d-10fa-4768-91c9-7adb797e6cf7/public_url

Timeline

Customer Support Associate

Prompt Personel
01.2026 - Current

Desktop Support Engineer

Mugos Technologies
02.2025 - 12.2025

Junior Game Programmer

Launchtrax
09.2024 - 01.2024

Application Engineer Intern

Launchtrax
03.2024 - 08.2024

B.E. - COMPUTER SCIENCE

FRANCIS XAVIER ENGINEERING COLLEGE
Sam Kingsly