Periassamy Manickam
Account Manager
PONDICHERRY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment.
Overview
25
25
years of professional experience
6
6
years of post-secondary education
Work History
Manager (Project Management)
SPi Global (Currently Straive)
PONDICHERRY
01.2018 - Current
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Listened attentively to client feedback to create stronger relations and shape business.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Analyzed key competitors to respond to competitive threats.
- Introduced new processes to improve data analysis.
- Developed pipeline to monitor sales progress and boost company revenue.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Drove operational improvements which resulted in savings and improved profit margins.
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
- Identified issues, analyzed information and provided solutions to problems.
Manager (Operations)
Jouve
Chennai
03.2012 - 01.2022
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Manager (Operations)
Premedia Global
Chennai
12.2009 - 03.2012
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
Manager (Operations)
Gantec
Chennai
09.2008 - 12.2009
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Created plans and communicated deadlines to complete projects on time.
- Worked with customers to understand needs and provide excellent service.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained energy and enthusiasm in fast-paced environment.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
Assistant Manager (Quality)
Medialynx
Chennai
08.2007 - 09.2008
- Maintained energy and enthusiasm in fast-paced environment.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Delivered services to customer locations within specific timeframes.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created plans and communicated deadlines to complete projects on time.
- Onboarded new temps by entering employee information into systems.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Senior Executive (Quality)
SPi Global (Currently Straive)
PONDICHERRY
06.2006 - 07.2007
- Delivered services to customer locations within specific timeframes.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
- Developed and maintained courteous and effective working relationships.
Senior Technical Editor (Quality)
Newgen
Chennai
08.2003 - 03.2006
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Prepared variety of different written communications, reports and documents.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Created plans and communicated deadlines to complete projects on time.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
Proof Reader (Quality)
Integra
PONDICHERRY
06.2001 - 07.2003
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Conducted research, gathered information from multiple sources and presented results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
High School Diploma -
Petit Seminaire Higher Secondary School
Pondicherry 04.1993 - 04.1995
Bachelor of Engineering Technology - Electronics And Instrumentation Engineering
Shanmugha College of Engineering And Technology
Thanjavur 04.1995 - 04.1999
Skills
Effective project management
Timeline
Manager (Project Management)
SPi Global (Currently Straive)
01.2018 - Current
Manager (Operations)
Jouve
03.2012 - 01.2022
Manager (Operations)
Premedia Global
12.2009 - 03.2012
Manager (Operations)
Gantec
09.2008 - 12.2009
Assistant Manager (Quality)
Medialynx
08.2007 - 09.2008
Senior Executive (Quality)
SPi Global (Currently Straive)
06.2006 - 07.2007
Senior Technical Editor (Quality)
Newgen
08.2003 - 03.2006
Proof Reader (Quality)
Integra
06.2001 - 07.2003
Bachelor of Engineering Technology - Electronics And Instrumentation Engineering
Shanmugha College of Engineering And Technology
04.1995 - 04.1999
High School Diploma -
Petit Seminaire Higher Secondary School
04.1993 - 04.1995