Phalguni Lakhyani
Team Lead
Bengaluru
Summary
Qualified Team Lead offering diverse experience in the field of Operations and EdTech, seeking an impactful administrative role that will utilize my experience and offer opportunities for professional growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Team Leader
Byju's - The learning app
Bengaluru
10.2021 - 11.2022
Managed a team of 35 tutors by maintaining persistent session quality.
Trained the team to use NEO platform , Success Factor and TLLMS dashboard.
Delivered one-on-one feedback based on continual audits.
Created content in the form of presentation and trained the employees.
Academic Specialist
Byju's - The learning app
Bengaluru
07.2019 - 10.2021
Supervised a 10 member team with rigorous quality control. Responsible for inducting and grooming new tutors into the team.
Online tutoring on platforms like Webinar, Zoom, Neo and Ameyo.
Content creating - K12. Prepared assessments for NEET and JEE.
HR TRAINER
Alchemy India
Bengaluru
06.2018 - 05.2019
Exclusively trained candidates looking for jobs which require strong communication skills and professionalism.
Coached prospects pursuing opportunities abroad to achieve good scores in IELTS.
Created and implemented all the training content .
Created the whole module for voice and accent.
Researched and created content and data for hiring data analysts for Athena Infonomics.
Education
MBA - Operations Management
NMIMS
Mumbai 08.2022 - Current
Bachelor of Science - Biotechnology
Jain University
Bengaluru 07.2015 - 05.2018
Skills
Employee Evaluation
Timeline
MBA - Operations Management
NMIMS
08.2022 - Current
Team Leader
Byju's - The learning app
10.2021 - 11.2022
Academic Specialist
Byju's - The learning app
07.2019 - 10.2021
HR TRAINER
Alchemy India
06.2018 - 05.2019
Bachelor of Science - Biotechnology
Jain University
07.2015 - 05.2018
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