PHANI VARMA M

Have worked on number of client queries involving complex research and played an active part in the various projects handled by team.

Contributed to the process improvement plans by giving the ideas to mitigate the errors and for the process improvement.

Taking ownership of client queries and providing them with accurate date by doing extensive research.

Acting as back up for team leads.

Managed multiple projects and prioritized at any given time by providing the timely updates.

Training the new joiners and leading the analysts on the processes ensuring the concepts are understood to avoid the conceptual issues.

Mentoring and coaching the new analysts in the team.

Performing the Deep RCA analysis on the queries solved, Analyze the issues and provide the actions plans and discussing the same with the higher management for achieving the metrics.

Quality checks on daily basis.

Providing regular updates to the team leadership on quality metrics by communicating production deficiencies.

SQL for querying database information.

Testing and feedback on enhancement aspects of the tool.

Work effectively within teams, proactively identifying and resolving problems.

Deep knowledge and research on Mergers/Acquisitions and IPO, Company Name changes details of company.

Understanding and developing knowledge on Refinitiv products like Workspace, EIKON, DSS and TRKD.

Industrial research to update Organization classification (NAICS and NACE).

Capturing Hierarchy (Parent and Subsidiary) Tracking of Name Changes, LEI and other entity level data.

Data base Testing- Tool Enhancement ideas.

Procuring documents filed by public companies, Banks and other financial institutions from Security Exchange Commission (SEC) Registration authorities and Regulatory authorities to check and update to minimize the risk of capturing data from unapproved sources.

Documentation of activities performed and tasks migrated by the team.