Munir Alam

Managed, analyzed, and optimized extensive financial content across multiple platforms while driving strategic content initiatives. Leveraged deep industry knowledge to ensure data accuracy and quality while collaborating with both internal teams and external clients to enhance content delivery systems. Key contributions included significant improvements to data quality metrics, operational efficiency, and overall customer satisfaction ratings.Content Strategy: Formulated financial data management frameworks that aligned with industry standards and regulatory requirements, resulting in significant accuracy improvements.

• Quality Assurance: Conducted comprehensive content reviews to identify and eliminate data inaccuracies, substantially enhancing overall reliability.
• Stakeholder Engagement: Collaborated with internal departments and external clients to enhance content workflows and strengthen service integration.
• Process Enhancement: Performed detailed analysis of content issues and implemented effective solutions that reduced errors while streamlining operational workflows.
• Project Coordination: Led cross-functional teams on initiatives that optimized content delivery efficiency and accuracy while effectively managing resource allocation.
• Team Leadership: Managed analyst team with focus on mentorship and development of training initiatives that boosted productivity and quality metrics.
• Client-Focused Solutions: Converted complex business requirements into actionable content strategies that supported customized reporting capabilities.
• Knowledge Management: Created and maintained comprehensive workflow documentation, SOPs, and training materials to improve process efficiency and facilitate seamless onboarding for new team members.
• Technical Collaboration: Worked closely with technical specialists to address content-related challenges, consistently maintaining 99.9% system reliability.

Senior Catalogue Analyst, Inbound Supply Chain Management

Amazon Development Centre, Bangalore, India

• Coordinating with Warehouses to facilitate the Product receive process (Inbound Product Defect Reduction)

• Analyzing Purchase Orders to fix potential errors and working with Warehouse to organize Inventory when and wherever necessary to ensure Stock availability.

Investigating Stocks to detect potential Defect and counterfeit products

• Organizing, Cleansing and uploading Vendor's Data into our Catalog proactively to ensure smooth Product Inbound process.

• Identify process and system gaps and pitch in with cross functional teams to bridge them and deliver results.

Working closely with Top offending Vendors to help them reduce the inbound defects and improve Operational Efficiency.

Prepared reports to analyse the queue trends, comparing the queue health of 3 marketplaces, Germany, UK and France, on daily basics to give a clear picture of current trends in the open Queue.

Driving Process Improvement projects and SOP standardization

• Training new Resources inducted into the Team

Running SQL Queries and extracting data from Data Warehouses to study Defect histories, potential future defects and work towards fixing them Conducting quality sessions with the team members to share best practices for achieving high quality scores