Summary
Overview
Work History
Education
Skills
Tools
Timeline
Generic
Phavithiran Sakthikumar

Phavithiran Sakthikumar

476, 24th Street, 5th Sector, KK Nagar, Chennai - 78

Summary

Experienced Senior Administration Executive skilled in managing office operations and supporting C-level executives, Proficient in calendar management, travel coordination, and vendor relations, with a strong focus on process improvement and cost control. Adept at handling confidential information, supervising teams, and ensuring compliance with company policies. A proactive leader committed to enhancing organizational efficiency and executive support.

Overview

10
10
years of professional experience

Work History

Senior Admin Executive

Marg Properties Ltd
Chennai
01.2024 - Current
  • Budget Management: Managed budgets for rent, telecom, supplies, and transportation, achieving cost savings.
  • Space Optimization: Enhanced space utilization and managed rent renewals, reducing costs.
  • Customer Service: Coordinated stay arrangements, meetings, and events, ensuring excellent service.
  • Quality Assurance: Maintained high standards in housekeeping, security, and communications.
  • Vendor Relations: Negotiated contracts and coordinated vendor needs.
  • Reporting: Compiled monthly MIS reports and managed bill payments efficiently.
  • Travel Coordination: Arranged seamless domestic and international travel.
  • Office Efficiency: Streamlined office operations for compliance and productivity.
  • Team Leadership: Recruited, supervised, and evaluated staff, ensuring procedural adherence.
  • Admin Support: Handled calls, emails, records, and reporting.
  • Event Planning: Organized training sessions, meetings, and workshops.
  • Project Support: Contributed to process improvements and budget development.
  • Executive Support: Provided direct support to executives, handling personal and professional tasks efficiently.
  • Calendar Management: Efficiently managed executive calendars, including scheduling meetings, appointments, and coordinating travel.
  • Document Preparation & Filing: Prepared, proofread, and filed documents, ensuring accuracy and confidentiality.

Customer Support Representative

2 COMS Consulting
Bangalore
06.2022 - 12.2022
  • Talent Acquisition: Managed candidate document verification and interview follow-ups for UPS and Accenture.
  • Customer Service Oversight: Supervised the customer service process, resolving candidate complaints effectively.
  • Product Knowledge: Leveraged strong product knowledge to enhance candidate support.
  • Team Environment: Maintained a positive and productive working environment for the team.
  • Training & Standardization: Planned training programs and standardized service delivery.

Sr Customer Service Executive

Teleperformance Global India Pvt. Ltd
Chennai
04.2021 - 06.2022
  • Customer Verification: Managed customer document verification and payment follow-ups.
  • Team Management: Led a customer support team, ensuring smooth service delivery.
  • Customer Service Oversight: Supervised the service process and resolved customer complaints.
  • Product Knowledge: Utilized in-depth product knowledge to improve customer support.
  • Team Environment: Fostered a positive working environment.
  • Training & Standardization: Planned training and standardized service delivery.

Visitors Management Executive

ISS Facility Service Pvt. Ltd, BNY Mellon
Chennai
07.2017 - 12.2020
  • Budget Management: Managed budgets for rent, telecom, maintenance, and supplies; implemented cost-reduction strategies.
  • Space Optimization: Coordinated rent renewals and optimized space utilization, leading to savings.
  • Service Excellence: Delivered exceptional service through checks, stay arrangements, and event management.
  • Quality Assurance: Maintained high standards in housekeeping, security, and communications.
  • Vendor Management: Obtained quotations, coordinated requirements, and managed vendor relations.
  • Reporting: Prepared monthly MIS reports and managed bill payments.
  • Travel Coordination: Organized and verified domestic and international travel arrangements.
  • Office Efficiency: Ensured compliance and efficiency in office operations.
  • Team Leadership: Hired, supervised, and evaluated staff; ensured policy adherence.
  • Administrative Support: Managed phones, emails, records, data entry, and reporting.
  • Event Planning: Organized training sessions, leadership meetings, and workshops.
  • Process Improvement: Supported process enhancements and budget development.

Junior Admin Executive

Karaikal Port Pvt. Ltd
Chennai
03.2015 - 05.2017
  • Flight Bookings: Coordinated domestic and international flight bookings for employees and clients.
  • Vendor Management: Handled vendor relations and processed orders.
  • Accommodation Arrangements: Organized accommodations for employees and clients.
  • Invoice Processing: Managed invoice processing and bill payments.
  • Reporting: Maintained monthly MIS and provisions.

Education

BCA -

TAMILNADU OPEN UNIVERSITY
01.2017

Higher secondary -

NATIONAL MATRICULATION HIGHER SECONDARY SCHOOL CHENNAI
01.2011

Matriculation -

ANGELS MATRICULATION HIGHER SECONDARY SCHOOL
01.2009

Skills

  • Calendar Management
  • Executive Support
  • Professional Email Writing
  • Verbal Communication
  • Client Interaction
  • Budgeting & Cost Control
  • Office Management
  • Vendor Management
  • Space & Facilities Management
  • Compliance & Policy Adherence
  • Travel Management
  • Team Leadership & Staff Supervision
  • Event & Meeting Planning

Tools

  • NCRM
  • Jira
  • Oracle
  • Salesforce
  • Five9
  • DocuSign
  • AWS2

Timeline

Senior Admin Executive

Marg Properties Ltd
01.2024 - Current

Customer Support Representative

2 COMS Consulting
06.2022 - 12.2022

Sr Customer Service Executive

Teleperformance Global India Pvt. Ltd
04.2021 - 06.2022

Visitors Management Executive

ISS Facility Service Pvt. Ltd, BNY Mellon
07.2017 - 12.2020

Junior Admin Executive

Karaikal Port Pvt. Ltd
03.2015 - 05.2017

BCA -

TAMILNADU OPEN UNIVERSITY

Higher secondary -

NATIONAL MATRICULATION HIGHER SECONDARY SCHOOL CHENNAI

Matriculation -

ANGELS MATRICULATION HIGHER SECONDARY SCHOOL

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Phavithiran Sakthikumar