PINKI GHOSH

Used to verify businessman details before providing them with POS machines., coordinating with branch. Helped prevent fraud by checking misuse of POS machines, such as withdrawing cash from credit cards or avoiding tax. Supported safe and fair use of banking services.

Handled processing of unsecured loans for existing customers by verifying details through phone-based checks. Ensured accuracy in customer validation and coordinated with the asset department and process manager by preparing and sharing successful disbursement reports. Contributed to smooth loan processing, compliance, and timely disbursement of funds.

Assisted Flipkart sellers with end-to-end onboarding by verifying required details and ensuring smooth account activation. Supported sellers with logistics coordination, helping streamline order processing and delivery operations. Played a key role in enabling sellers to start and manage their business effectively on the platform.

Managed inbound calls for Vodafone M-Pesa wallet customers, handling complaints and providing effective resolutions. Verified customer profiles to ensure secure transactions and accurate issue handling. Delivered timely support to enhance customer satisfaction and maintain service quality standards.

Handled inbound calls to onboard new Vodafone customers by completing SIM activation through on-call verification. Ensured accurate customer validation, with smooth activation to deliver a seamless onboarding experience.