Piradi Dhanashekar

• Royal Bank of Canada is one of the largest bank in canada.RBC provides personal and commercial banking, wealth management, corporate and investment banking, insurance and trust and asset management services to a wide range of clients, including individuals, small businesses, general commercial entities
• Provided L1 Support to the Process ,Responsible for providing the documents (Mortgage ,Tax, BDA ) Banking statements to the business clients as well as individual clients
• Actively involved in Migration Process .Worked for various sub process such as BCRMS,Cards and Indexing .

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• Provided end-user support, resolving technical issues quickly and effectively to maintain smooth operations.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals.
• Responsible to resolve the basic issues and escalated more complicated concerns to L2.
• Given KT about the process to other associates and helped them achive the process knowledge and Maintained productivity