PIYUSH JARWAL
Gurgaon
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Food and Beverage Executive
Country Inn & Suites By Radisson
09.2022 - 06.2023
- Created and maintained monthly daily sales report, CCG and beverage inventory within the F&B department which led to efficient operations.
- Improved overall dining experience by maintaining a clean, inviting, and well-organized environment for guests.
- Achieved consistent revenue growth by collaborating with cross-functional departments such as sales, food production and rooms divisions for cohesive strategies focused on enhancing guest experiences.
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Enhanced customer satisfaction by implementing innovative food and beverage menu concepts.
- Managed staff schedules and maintained adequate coverage for all shifts.
Guest Service Supervisor
Avasa Hotel
04.2022 - 06.2022
- Promoted and currently working as a Guest Service Supervisor in Food & Beverage Service in Avasa Hotel.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
- Maintained accurate records of all guest interactions for better understanding of trends and patterns in customer behavior.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Regularly reviewed and updated standard operating procedures to ensure alignment with current industry best practices and maintained the hotel''s competitive edge.
Hotel Operational Trainee
Avasa Hotel
- Completed 1-year of Hotel Operational Trainee program in Food & Beverage Service from Avasa Hotel.
Industrial Exposure Training
JW Marriott Kolkata
11.2018 - 03.2019
- 4 months of Industrial Exposure training from JW Marriott Kolkata.
- Gained valuable experience working within core departments of the hotel - Food and Beverage Service, Front Office, Food Production and Housekeeping.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to the SOPs.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on operations.
Education
MBA - Business Administration And Management
SOIL School of Business Design
Haryana, India05.2026
B.Sc in H&HA -
Institute of Hotel Management Hyderabad
01.2020
intermediate -
KV 1 AFS Kalaikunda
01.2017
matriculation -
KV 1 AFS Tambaram
01.2015
Skills
- IDS functions
- MS office
- Staff Training and Development
- Guest Relations
- Complaint Handling
- Cross-Departmental Collaboration
- Staff Oversight
- Teamwork
- Problem-Solving
Accomplishments
- Volunteer for Travel Trade Fair at Novotel Hyderabad
- Was team leader for interns during IET
- Won various accolades in football tournaments
- School's house prefect in High-school
- Team member in college placement committee
- Team member in college sports committee
Languages
English
Hindi
Hobbies
-Sketch Artist
-Passionate about Football
-Keen interest in Numismatics
Timeline
Food and Beverage Executive
Country Inn & Suites By Radisson
09.2022 - 06.2023
Guest Service Supervisor
Avasa Hotel
04.2022 - 06.2022
Industrial Exposure Training
JW Marriott Kolkata
11.2018 - 03.2019
Hotel Operational Trainee
Avasa Hotel
MBA - Business Administration And Management
SOIL School of Business Design
B.Sc in H&HA -
Institute of Hotel Management Hyderabad
intermediate -
KV 1 AFS Kalaikunda
matriculation -
KV 1 AFS Tambaram
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