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Manoj Kumar
Beverage And Food Executive (Bar)
Virajpet
Summary
A bright, talented and hard-working individual with a bubbly, friendly personality and the ability to work as part of a team. Possessing excellent communication & hospitality skills and a proven ability to ensure that all customer expectations are met during the bar experience and providing amazing hospitality to guests. Customer focused, highly organised with the ability to make cocktails & beverages to the required standards and ensure the bar area is always clean and organized. Currently looking for a suitable bar staff position with an ambitious and rewarding company that offers excellent opportunities for development and career progression.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Language
Work History
Food & Beverage Executive
RENAISSANCE RACE COURSE
11.2021 - Current
- Manage guest queries in a timely and efficient manner
- Represent needs of the team
- Ensure compliance of brand standards
- Be environmentally aware
- Assist Food and Beverage management with achieving financial targets
- Assist Food and Beverage management with training and development of team members
- Supervise Food and Beverage Outlet operations
- Communicate and delegate tasks to the team
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation.
Bartender
ROYAL ORCHID CENTRAL
06.2018 - 10.2021
- Working under the general guidance of the Bar Manager, assisting in the smooth running of our bar area to deliver a high standard of service and customer satisfaction
- Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively
- Operating the till and taking cash
- Serving customers from behind the bar, offering advice on drinks
- Responsible for keeping the bar clean and tidy, collecting empty plates glasses
- Mixing cocktails for customers
- Preparing the bar for service, restocking wines and spirits
- Providing a professional, friendly and courteous service to all customers
- Taking food orders from customers in the seated restaurant area
- Delivering food and also drinks to customers at tables
- Occasionally working at weddings, private parties & conferences
- Dealing with guest complaints in a friendly and efficient manner
- Ensuring all cash, charge, float and till procedures are carried out in accordance with company policy.
Food and Beverage Executive
LEMON TREE PREMIER
04.2015 - 05.2018
- Elevated the quality of wine lists across all establishments under my supervision leading to increased profits from wine sales.
- Introduced new processes to enhance safety protocols compliant with health regulations within kitchen spaces as well as public areas where guests dine.
- Collaborated with culinary teams to create diverse menus reflecting seasonal ingredients and trending flavors.
- Increased staff performance with thorough training programs focused on service, safety, and product knowledge.
- Achieved revenue growth by collaborating with cross-functional departments such as sales, marketing, and operations for cohesive strategies focused on enhancing guest experiences.
- Oversaw daily operations of multiple outlets simultaneously, ensuring smooth coordination between all teams involved in service delivery.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
Guest Service Associate
JW.MARRIOTT
09.2013 - 02.2014
- Organized transportation arrangements upon request from clientele, facilitating a seamless travel experience.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Provided personalized recommendations for local attractions, enhancing guests'' overall experience.
- Implemented upselling techniques during reservation process, increasing hotel revenue through upgraded rooms or additional services.
Steward
St.MARK'S HOTEL
06.2012 - 09.2013
- Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Education
Apprenticeship in Hospitality - Food And Beverage
St.Mark's Hotel
Bengaluru 01.2009 - 04.2012
Associate of Arts -
Cauvery PU College
Coorg 04.2008 - 04.2009
Skills
Hospitality
Bartending
Cocktail recipes
Customer service
Knowledge of food & beverages
Customer facing
Fun personality
Smart appearance
Entertaining guests
Good knowledge of spirits and beers
High standards of personal personal presentation and customer service
Ability and willingness to work late nights & weekends
A great team player
Experience of serving large numbers of customers at large functions & events
Ability to work well within a busy, often fast-paced environment
Keen to learn and develop new skills
Able to work individually behind a bar
Vendor Negotiations
Pricing strategy
Recipe creation
Staff Leadership
Inventory Management
Records Maintenance
Staff Supervision
Personal Information
- Date of Birth: 04/01/1991
- Nationality: Indian
Software
Interests
Playing Cricket, Vollyball and listening to music
Timeline
Food & Beverage Executive
RENAISSANCE RACE COURSE
11.2021 - Current
Bartender
ROYAL ORCHID CENTRAL
06.2018 - 10.2021
Food and Beverage Executive
LEMON TREE PREMIER
04.2015 - 05.2018
Guest Service Associate
JW.MARRIOTT
09.2013 - 02.2014
Steward
St.MARK'S HOTEL
06.2012 - 09.2013
Apprenticeship in Hospitality - Food And Beverage
St.Mark's Hotel
01.2009 - 04.2012
Associate of Arts -
Cauvery PU College
04.2008 - 04.2009