Piyush Sethi

Owned a ₹24 Cr enterprise account portfolio with end-to-end responsibility for renewal execution, revenue retention, and contract lifecycle management. Served as the primary GTM liaison between customers and internal service delivery, finance, and technical teams. Managed BFSI-focused accounts leveraging Autodesk Construction Cloud (AWS-backed), secure document collaboration, audit-ready workflows, and compliance-driven automation, while identifying expansion opportunities in managed IT services and cybersecurity.

Key Achievements

• Retained 95%+ of recurring revenue across assigned accounts, protecting ₹22.8 Cr ARR through structured renewal planning, proactive customer engagement, and on-time contract execution.
• Reduced cancellation and erosion risk by 30% by implementing early-warning account reviews and executing targeted save plans in coordination with service delivery management.
• Generated ₹3.2 Cr in upsell revenue by identifying expansion opportunities in cloud automation and compliance workflows, growing the ARR baseline by 13% within the renewal cycle.
• Delivered ₹1.5 Cr gross profit (~80% margin) through optimized renewal structures that bundled managed IT services and cybersecurity add-ons into base renewal agreements.
• Achieved 100% on-time renewal rate across 8 enterprise BFSI clients by maintaining forecast accuracy in Salesforce CRM and managing all CLM milestones end-to-end.

• Managed recurring advisory subscription renewals and account growth for $1M+ revenue portfolio serving Private Equity, Venture Capital, and top-tier consulting firms across APAC, including Sequoia Capital, BlackRock, Deloitte, and BCG. Drove renewal retention and expansion of engagement scope with a focus on BFSI technology investment decisions, cloud adoption, and IT modernisation mandates. Maintained meticulous pipeline records and forecast accuracy across multiple concurrent accounts using Salesforce and internal CLM platforms.

Key Achievements

• Sustained $1M+ in recurring advisory revenue by managing renewal cycles for 15+ enterprise clients across India and APAC, achieving a 92% subscription renewal rate.
• Expanded 5 existing accounts through cross-sell of adjacent advisory services, generating $180K in incremental ARR within a 12-month period.
• Maintained 100% quarterly forecast accuracy across all assigned accounts by diligently tracking engagement milestones and renewal risks in Salesforce CRM.
• Built and maintained executive-level relationships with C-suite and investment decision-makers at BFSI and PE/VC firms, reducing churn risk by 25% through consultative account stewardship.
• Delivered 20+ tailored client presentations aligned to business objectives across cloud, cybersecurity, and BFSI technology themes, supporting renewal and upsell decisions at the board level.

• A boutique IT consulting and staffing firm serving BFSI, defense, retail, and manufacturing clients across India. Personally owned the full sales and renewal lifecycle — prospecting, consultative pitching, contract negotiation, SLA definition, and contract renewal — for both SME and large enterprise accounts. Built the firm's ARR base through referral-driven consultative sales and maintained high retention through structured account planning and proactive renewal cadences.

Key Achievements

• Grew recurring managed services and staffing revenue by 40% YoY over three consecutive years by implementing structured renewal cadences and proactive account planning frameworks.
• Improved client retention rate by 25% through proactive identification of at-risk accounts and resolution of service delivery issues well ahead of renewal milestones.
• Delivered and annually renewed cloud payroll deployment for 40,000+ Indian Navy personnel — a flagship enterprise contract that expanded in scope and value with each renewal cycle.
• Managed a portfolio of 30+ BFSI, manufacturing, and retail clients with an average account tenure of 3+ years and zero unplanned contract cancellations over a 5-year period.
• Secured an average of 4 new SME/enterprise accounts per quarter through referral-led consultative selling, expanding the firm's ARR base by ₹2.5 Cr over the engagement period.