Summary
Overview
Work History
Education
Skills
Timeline
Generic

Piyush Shrivastava

Pune

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Senior Production Support Engineer

Cybage Software
Pune
02.2022 - Current
  • Worked on a Global commerce project and an Airline project
  • Developed and maintained automated scripts to monitor system performance.
  • Identified, analyzed and resolved complex production issues.
  • Analyzed system logs and identified potential problems with the application or its environment.
  • Performed root cause analysis on incidents reported by users or monitoring tools.
  • Automated manual tasks using scripting languages such as Python, Bash, PowerShell.
  • Collaborated with other teams to coordinate deployments across multiple environments.
  • Provided guidance to junior engineers on resolving complex technical challenges.
  • Handled root cause analysis, implementing corrective actions when necessary.
  • Knowledge on implementing CI/CD Pipeline using Git, Jenkins, Tomcat, Docker

Customer Success Manager

QuestionPro
Pune
09.2018 - 02.2022
  • Experienced customer success manager with a demonstrated history of working in account handling, maintain book value, reducing churn, onboarding customers, product training, building relationship with customers and problem solving.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Managed customer inquiries and complaints in a professional manner.
  • Created reports outlining customer usage and retention metrics.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Developed custom solutions for customers based on their individual business objectives.
  • Assisted sales team by providing technical expertise during the sales process.
  • Identified areas where current products are not meeting expectations or could be improved upon.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Trained other team members on relevant technologies and procedures.
  • Resolved customer inquiries in a timely manner by utilizing problem-solving skills.
  • Debugging Application, providing workaround.
  • Escalating issues to the product team
  • Created knowledge base documents.

Consultant

Allstate Solution Private Limited
Bangalore
05.2015 - 03.2017
  • Developed Android applications using Java and XML.
  • Tested Android application on multiple versions of the platform to ensure compatibility.
  • Resolved bugs reported by users during testing phase.
  • Debugged code and identified root cause of errors in existing applications.
  • Maintained version control system to track changes made to source code repository.
  • Provided timely reports regarding progress of development projects.
  • Worked on Agile methodology.

Software Engineer

Credentek Software and Consultancy
Pune
02.2013 - 05.2015
  • Developed mobile application using various technologies such as Java, Objective-C ,HTML,CSS,Javascript.
  • Tested the performance of mobile applications on multiple devices to ensure compatibility across different hardware configurations.
  • Resolved technical issues related to mobile application development and deployment processes.
  • Created user interfaces for applications on both iOS and Android platforms.

Education

AWS Associate Solution Architect Training -

IEVISION IT Services Pvt Ltd
03.2018

PG Diploma in Wireless and Mobile Computing -

CDAC - Pune
01.2013

Bachelor of Engineering Technology: Information Technology -

Rajiv Gandhi Technical University
05.2012

Skills

  • Application Support
  • Bash Scripting
  • Incident Management
  • Application Debugging
  • Root Cause Analysis
  • Java
  • Android application development
  • Linux
  • SQL
  • Jenkins
  • HTML,CSS, Javascript
  • Objective C
  • JIRA

Timeline

Senior Production Support Engineer

Cybage Software
02.2022 - Current

Customer Success Manager

QuestionPro
09.2018 - 02.2022

Consultant

Allstate Solution Private Limited
05.2015 - 03.2017

Software Engineer

Credentek Software and Consultancy
02.2013 - 05.2015

AWS Associate Solution Architect Training -

IEVISION IT Services Pvt Ltd

PG Diploma in Wireless and Mobile Computing -

CDAC - Pune

Bachelor of Engineering Technology: Information Technology -

Rajiv Gandhi Technical University

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Piyush Shrivastava