Piyush Singh
Technical Support Engineer
Bangalore
Summary
Flexible Technical Support Engineer with 1.8+ years of experience helping clients maintain smooth operations. Expertise in Authentication and Access field of VMware Workspace One product. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Capable of delivering efficient solutions by effectively using a variety of support tools and technology functional teams to promote continuous improvement and guarantee flawless customer service.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Technical Support Engineer
VMware By Broadcom
Bangalore
11.2023 - Current
- Performed root cause analysis of reported issues to enact corrections. Used critical thinking to break down problems, evaluate solutions and make decisions.
- Mentored team members of the team on best practices in issue resolution techniques. Provided guidance on installing and integrating product components and software to team members in developing and enhancing SME skills
Technical Support Engineer
VMware
Bangalore
02.2023 - 11.2023
- Consistently met or exceeded performance metrics, contributing to overall team success. Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Worked flexible hours across night, weekend, and holiday shifts. Developed strong organisational and communication skills through coursework and volunteer activities.
Associate Technical Support Engineer
VMware
Bangalore
07.2022 - 02.2023
- Researched and identified solutions to technical problems. Quick learned SME topics and operational tools.
- Explained technical information in clear terms to non-technical individuals to promote better understanding. Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor Of Technology - Computer Science And Programming
Gl Bajaj Institute of Technology And Management
Greater Noida 07.2018 - 07.2022
Intermediate - PCM
Father Agnel School
Greater Noida 02.2016 - 04.2017
Skills
Technical Troubleshooting
Technical Support Documentation
Problem-Solving
Root Cause Analysis
Active Directory
Identity Management
Enterprise Mobility Management
SAML 20
Digital Workspace
LDAP
Critical Thinking
Certification
VMware Certified Professional - Digital Workspace
Awards
Achieve OUR BEST 2023
Award for valuable contribution for team and company growth. In recognition of handwork, support and tremendous SLA.
Timeline
Technical Support Engineer
VMware By Broadcom
11.2023 - Current
Technical Support Engineer
VMware
02.2023 - 11.2023
Associate Technical Support Engineer
VMware
07.2022 - 02.2023
Bachelor Of Technology - Computer Science And Programming
Gl Bajaj Institute of Technology And Management
07.2018 - 07.2022
Intermediate - PCM
Father Agnel School
02.2016 - 04.2017