P.J. RUFUS FREDRICK
Coimbatore
Summary
Dynamic business development manager with a proven track record at QROPS India Pvt Ltd, excelling in QROPS marketing and strategic investment solutions. Adept at team management and sales forecasting, I thrive in fast-paced environments, consistently driving client acquisition and enhancing customer experiences. Passionate about leveraging innovative technologies to achieve outstanding results.
Overview
15
15
years of professional experience
Work History
BDM
QROPS INDIA PVT LTD
Coimbatore
04.2022 - Current
- Market Analysis.
- Lead generation.
- Strategic Investment and solutions.
- International Investments & Bonds.
- Insurance sales and customer service support.
- Competitors Analysing
- QROPS and QOPS Client Acquisition
- QROPS and QOPS Product Marketing
- QROPS and QOPS Prospecting
- QROPS and QOPS online Lead Generation
General Manager
Belfrics India
Coimbatore
04.2020 - 03.2022
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
Senior Sales Executive
Manchester Honda
Coimbatore
04.2014 - 09.2019
- Execute sales, service and customer experience initiatives in store.
- Meet and exceed assigned goals for customer experience and reputation, sales and service, revenue and productivity.
- Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience.
- Participate with store management in role plays on a regular basis to demonstrate 'what right looks like'.
- Attend weekly personnel training/educational sessions.
- Review Customer Feedback on a daily basis.
Admin Support Executive
Maruthi Suzuki - Ambal Auto
Coimbatore
08.2010 - 03.2012
- Develop buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Qualify buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
- Demonstrate automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services to the customers.
- Close sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; delivers automobiles.
- Provide sales management information by completing reports.
Education
Bachelor of Science - Catering and Hotel Management
Sree Amman Arts And Science College
Erode, Tamil Nadu05.2009
H.S.C - Computer Science
Chamraj Higher Secondary School
Ooty, Tamil Nadu04.2006
Skills
- Excellent interpersonal and communication skills
- Sales forecasting
- QROPS marketing
- Team management
- Mentoring
- Heuristic evaluation
- Problem-solving
- Adaptability
- Enthusiasm for new challenges
- Familiarity with latest technologies and trends
- Experience in start-up environments
Disclaimer
I hereby declare that all the above-mentioned details are true to the best of my knowledge.
Personal Information
- Date of Birth: 03/17/88
- Gender: Male
- Nationality: Indian
Timeline
BDM
QROPS INDIA PVT LTD
04.2022 - Current
General Manager
Belfrics India
04.2020 - 03.2022
Senior Sales Executive
Manchester Honda
04.2014 - 09.2019
Admin Support Executive
Maruthi Suzuki - Ambal Auto
08.2010 - 03.2012
Bachelor of Science - Catering and Hotel Management
Sree Amman Arts And Science College
H.S.C - Computer Science
Chamraj Higher Secondary School
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