PONMALAR PONNUSAMY
Summary
Skilled in account management and digital banking tools, ensuring enhanced client satisfaction and engagement. Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
BRANCH RELATIONSHIP OFFICER
AXIS BANK LTD
COIMBATORE
04.2024 - Current
- Supported branch operations by processing customer requests efficiently.
- Provided information about bank products and services to clients.
- Handled routine administrative tasks to support branch efficiency.
- Actively participated in sales campaigns designed to increase market share for the bank.
- Handled cash transactions accurately while balancing daily cash drawer totals at the end of each shift.
CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK LTD
Devakottai
06.2022 - 04.2024
- Resolved customer complaints by providing effective solutions and support.
- Conducted regular follow-ups with clients to enhance satisfaction levels.
- Analyzed customer feedback data to identify areas for improvement in services.
- Handling branch keys for lockers, gold, and cash storage.
- Knowledge of proper cash handling procedures.
Relationship Officer(Business Development Officer)
ICICI BANK LTD
KARAIKUDI
10.2018 - 06.2022
- Discussing financial requirements and rendering sustained advisory services to personal and business clients; gathering and meeting client’s requirement in a timely manner.
- IC 38-Certificate of Corporate Agents (SP-Life) from IRDA.
- Cultivated strong client relationships through regular communication and personalized service.
- Analyzed customer needs to recommend suitable banking products and services.
- Educated customers on digital banking tools and services for improved access.
Education
Bachelor of Science - Mathematics
Idhaya College For Women
Sarugani04-2015
Skills
- Customer relationship development
- Creative problem solving
- Sales processes
- Account management
- Business growth and retention
- Product and service sales
- Computer Knowledge
Certification
- Licensed in IRDA
- Tally Training in CSC
Accomplishments
Best performance in brought in eight crore CASA from the customer account mar'20 and took RS.30 lakh as life insurance as a pension plan.Best performance in constantly 4 months PAN INDIA No.1 in BDO last year.
Languages
Tamil, English
Hobbies and Interests
Learning new things, listening to music, and making art and crafts
Software
MS Excel, MS Word, Power BI
PERSONAL DETAILS
- Address: 2/9, Mangalam, Mavur, Pandugudi,Thiruvadanai, Ramanathapuram- 623407
- Marital status: married
Timeline
BRANCH RELATIONSHIP OFFICER
AXIS BANK LTD
04.2024 - Current
CUSTOMER EXPERIENCE EXECUTIVE
HDFC BANK LTD
06.2022 - 04.2024
Relationship Officer(Business Development Officer)
ICICI BANK LTD
10.2018 - 06.2022
Bachelor of Science - Mathematics
Idhaya College For Women
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