Pooja Bhati
Summary
Dynamic Senior Telecaller with proven expertise at Insafe Hands in enhancing customer satisfaction and driving lead generation. Skilled in sales techniques and call scripting, I effectively managed inquiries and trained new team members, resulting in improved communication and successful loan processing. Committed to delivering exceptional customer relationship management.
Overview
7
7
years of professional experience
Work History
Senior telecaller - overdrafts and loans
Insafe hands
New Delhi
08.2021 - Current
- Managed customer inquiries and provided product information effectively.
- Collaborated with team members to improve call scripts and techniques.
- Assisted in training new telemarketers on best practices and procedures.
- Provided product information, answered questions, and offered solutions to customer inquiries.
Telecaller - loans
Diya marketing
01.2019 - 07.2021
- Assisted customers with loan inquiries and application processing
- Conducted regular follow-ups to close leads efficiently
- Improved customer satisfaction through effective communication
Education
High School -
SKV School
Skills
- Lead generation
- Sales techniques
- Call scripting
- Effective communication
- Negotiation skills
Timeline
Senior telecaller - overdrafts and loans
Insafe hands
08.2021 - Current
Telecaller - loans
Diya marketing
01.2019 - 07.2021
High School -
SKV School