Pooja C P
BANGALORE
Summary
Helpful Senior Customer Service Executive possessing friendly demeanor and excellent problem-solving and communication skills. Bringing [Number] years of experience increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating positive impression on customers to build and retain customer base.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Executive
Muthoot Fincorp Ltd
12.2021 - Current
- To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
- Promote and maintain positive relations with all contacts, customers, and potential customers
- Achieve desired level of productivity to meet & contribute towards branch profitability targets.
- Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
- Conduct promotional activities for marketing and drive referral programs for customer acquisition
- Responsible to handle day to day transactions and valuables.
- Maintain all data and records related to daily transactions
- Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being
Education
Associate of Applied Science -
IDSG College Chickmagaluru
Chickmagaluru2020
Bachelor of Arts -
G.F.G.C.Banavara
Banavara01.2018
GED -
G.J.C Banavara
Banavara06.2014
BBA -
G.F.G.C.Banavara
Banavara06.2013
Skills
- Customer Service
- Sales Strategies
- Sales Support
- Negotiation
Languages
English
Beginner (A1)
Korean
Advanced (C1)
Timeline
Senior Customer Service Executive
Muthoot Fincorp Ltd
12.2021 - Current
Associate of Applied Science -
IDSG College Chickmagaluru
Bachelor of Arts -
G.F.G.C.Banavara
GED -
G.J.C Banavara
BBA -
G.F.G.C.Banavara
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