Pooja Gambhir
Faridabad
Summary
Dynamic Territory Manager with a proven track record at Cars24.com, excelling in sales strategy and market analysis. Expert in contract negotiation and team leadership, I successfully implemented process improvements that drove significant revenue growth. Passionate about customer engagement, I consistently fostered strong relationships to enhance business performance.
Overview
9
9
years of professional experience
Work History
Territory Manager
Cars24.com
New Delhi
10.2024 - Current
- Analyzed market trends to identify growth opportunities in assigned territory.
- Conducted training sessions for staff on best practices for customer engagement.
- Developed and implemented strategies to increase sales in assigned territory.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Analyzed sales data to identify trends and opportunities for growth.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Maintained accurate records of all sales activities including orders placed, invoices issued, payments received.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Developed budget plans for sales activities and monitored expenditure.
Zonal Manager
CARS24.com
04.2022 - 10.2024
- Led regional teams to optimize vehicle acquisition and sales processes.
- Developed training programs for staff to enhance operational efficiency.
- Managed daily operations to ensure compliance with company standards.
- Coordinated cross-functional initiatives to improve customer service quality.
- Implemented process improvements to streamline workflow across zones.
- Resolved customer complaints quickly and efficiently by liaising with relevant departments.
- Conducted regular sales meetings with regional teams to review performance, assign targets and discuss strategies for improvement.
Retail Manager
CARS24.com
Delhi-NCR
01.2020 - 04.2022
- Managed daily store operations, ensuring optimal customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed employee schedules to ensure adequate staffing during peak hours.
- Conducted regular team meetings to communicate goals and updates effectively.
- Managed daily operations of the store, including opening and closing procedures.
Retail Associate
CARS24.com
01.2018 - 12.2020
- Assisted customers with product selection and inquiries.
- Processed sales transactions using point-of-sale systems.
- Collaborated with team members to ensure optimal store operations.
- Handled customer complaints and resolved issues effectively.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Summer Internship Program
Kantar IMRB International
05.2017 - 06.2017
- Project :- Worked on primary research and field area, Worked on various projects on different sectors i.e manufacturing company, prepare in excel data of related project and support role in other office work.
- Learning/Achievement :- Customer Handling Skills, Call Center Etiquettes, Learning basic excel functions.
Education
MBA - Marketing & HR
Jagannath International Management School, JIMS Delhi
New Delhi04-2018
BBA - CAM
DAV Institute of Management Affiliated MDU
Faridabad04-2015
Skills
- Sales strategy
- Market analysis
- Customer engagement
- Contract negotiation
- Team leadership
- Process improvement
- Training development
- Problem solving
- Time management
- Business growth
- Revenue generation
Personal Information
- Date of Birth: 05.10.1994
- Nationality: Indian
- Marital Status: Single
Languages known :
English, Hindi, Punjabi
Accomplishments
- Class Representative - PGDM JIMS KALKAJI ( 2016 - 2018).
- Scored highest in business in 12th Class.
Extra-Curricular Achievements
2nd Position in Campus Company at JIMS Competition 1st Postion in Dance Competition held at School Participated in Case Studies at JIMS competition 2nd Position in Badminton at School level in 10th Class
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Territory Manager
Cars24.com
10.2024 - Current
Zonal Manager
CARS24.com
04.2022 - 10.2024
Retail Manager
CARS24.com
01.2020 - 04.2022
Retail Associate
CARS24.com
01.2018 - 12.2020
Summer Internship Program
Kantar IMRB International
05.2017 - 06.2017
MBA - Marketing & HR
Jagannath International Management School, JIMS Delhi
BBA - CAM
DAV Institute of Management Affiliated MDU