POOJA GEHLOT
Bengalore
Summary
Investigations Specialist with extensive experience at Amazon Seller Services, recognized for expertise in data analysis and process optimization. Demonstrated leadership at Teleperformance, successfully enhancing team performance and elevating customer satisfaction metrics. Proficient in Excel, SQL, and Tableau, with a strong emphasis on team management and driving organizational excellence.
Overview
6
6
years of professional experience
Work History
Investigations Specialist (Catalog Specialist I)
Amazon Seller Services PVT.Ltd
Bengalore
03.2024 - Current
- Performed root cause analysis and resolved trouble tickets.
- Identified defects in SOPs and processes, streamlining them to reduce ticket queues.
- Analyzed large data sets for discrepancies and accuracy, determining the next steps for further investigation.
- Demonstrated the ability to work independently, and make complex investigative decisions with minimal guidance.
- Mastered the ability to retrieve data and perform complex analysis to make data-driven decisions on all aspects of risk for the company.
- Collaborated with all areas of the business to resolve issues affecting financial, legal, and reputational risk. Maintained the company’s site quality by enforcing Amazon’s policy guidelines.
Team Leader
Teleperformance Global Services PVT.Ltd (Flipkart)
Bengalore
09.2021 - 03.2024
- Experienced Professional: A team leader with 5 years of experience in operations, demonstrating success in leadership and achieving positive outcomes.
- Results-Driven Manager: A dynamic manager focused on achieving results, proficient in all aspects of team performance and metrics.
- Quality Assurance Specialist: A quality-focused specialist with a keen eye for detail, consistently ensuring high-quality results.
Customer Relations Associate
Teleperformance Global Services PVT.Ltd (Flipkart)
Bengalore
09.2018 - 07.2021
- Providing assistance through various communication channels (phone, email, chat, etc.), addressing questions, concerns, or complaints, and offering solutions.
- Handling customer complaints or issues, investigating problems, and providing timely and effective resolutions.
- Engaging with customers to create a positive, long-term relationship, ensuring that customers feel valued and understood.
Education
MBA - Operations Management - 60.1%
MNIMS University
Mumbai10-2024
Bachelor's Degree - B.com (Accounting And Taxation Group) - 76%
Bangalore University
BengalorePU College - PUC - 64%
VET P.U College
BengaloreSkills
- Team Management
- Account Management
- Business Development
- Accountability
- Time Management
- Organizational Skills
- Technical Skills
Affiliations
- Learn new skills
- Develop a value system
- Make time for friends and family
Languages
Hindi
First Language
English
Proficient (C2)
C2
Personal Information
Birthday : 22nd Dec 1997
Gender : Female
Marital Status : Single
Nationality : Indian
Accomplishments
- Certificate of Six sigma, yellow belt & white belt that demonstrates proficiency in leadership and project management.
Timeline
Investigations Specialist (Catalog Specialist I)
Amazon Seller Services PVT.Ltd
03.2024 - Current
Team Leader
Teleperformance Global Services PVT.Ltd (Flipkart)
09.2021 - 03.2024
Customer Relations Associate
Teleperformance Global Services PVT.Ltd (Flipkart)
09.2018 - 07.2021
MBA - Operations Management - 60.1%
MNIMS University
Bachelor's Degree - B.com (Accounting And Taxation Group) - 76%
Bangalore University
PU College - PUC - 64%
VET P.U College
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