Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic

Pooja Gusain

Thane

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking a position that provides me an opportunity to constantly strive to explore, innovate & excel in attaining organisational and my individual goals.

Overview

9
9
years of professional experience

Work History

Senior Executive Logistics Operations Coordinator

DHL Supply Chain
06.2021 - Current
  • Ensure Timely tracking and tracing of all shipments.
  • Ensure correct and accurate entry of transport shipment milestones in TMS, OTM &
    AX4.
  • Maintain rapport and coordination with transporters and carriers via calls and emails.
  • Track Shipment and updating milestones.
  • TR creation and Label creation.
  • Coaching field agents to ensure consistent, high quality project performance.
  • Implementing fixes, auditing and monitoring process changes to ensure adoption occurs,
    and producing reports on progress
  • Managing time and workload to meet project milestones
  • Assisting in different projects during high volume and leave coverage
  • Building project reports from the data to monitor project health and progress.
  • Managed a team of 15 members for an Adhoc project.
  • Currently working as an acting Team lead for Invoice validation process.

Senior Process Associate Billing Coordinator & Expeditor

DHL Global Forwarding Freight Shared Services (India) LLP
Mumbai
08.2018 - 05.2021
  • CES & Vouchering in LOGIS OCEAN.
  • Monitoring Documents and Invoicing.
  • Updating Spreadsheets with Invoice details, Charges and other required information and
    providing it to Business Partners.
     Processed Invoices in E-Billing systems where invoices would be checked for all the
    contract rates and other charges levied with backup documents. If not, the invoices
    would be rejected.
  • Monitoring performance of the team to ensure efficiency in process operations.
  • Working at a Global level with different suppliers and helping them move their
    shipments to the required destination. After we receive the required documents from the
    supplier, we check it with the SABIC required documents and different countries rules
    and regulations and ask the supplier for the necessary changes that has to be made
    according to the required documents.
  • Approving the documents and uploading the information in our Material Management
    System (MMS) after that creating Shipment Release Number (SRN) and informing the
    respective DHL HUB for the collection of shipment from the supplier’s warehouse and
    delivering it to the required destination.
  • Maintaining Data and providing reports to our Business partners when required.
  • Communicating with the client via Emails, Skype & Calls in resolving process related
    queries.
  • Conducting daily team meetings and discuss various Process Updates and planning the
    task to be performed daily.
  • Plan, organize and oversee operational logistics of the organization, establish work
    schedules and procedures
  • Resolve work-related issues.
  • Prepare and submit progress and other reports and co-ordinate activities with other work
    units or departments
  • Traveled to United Kingdom for process training and deployment.

Senior Process Executive Process Analyst

Wipro BPS
05.2017 - 07.2018
  • Organize and manage patient’s health information data.
  • Inputting customer and account data from source documents within time limits.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering
    data; combining data from both systems when account information is
    incomplete.
  • Conducting huddles and refreshers for any new update
  • Resolve work-related issues.

Senior Process Executive Medical Billing Coordinator

GeBBS Health Care Solution
06.2015 - 03.2017
  • Organize and manage patient’s health information data.
  • Inputting customer and account data from source documents within time limits.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or
    reentering data; combining data from both systems when account information is
    incomplete.
  • Conducting huddles and refreshers for any new updates
  • Medical billing: where we maintain the database of the patients on behalf which
    involves.
  • Payment Posting
  • And also worked as an additional Quality to improve the process more accurately.
  • Entering the patient, guarantor & employer details
  • Verifying the patient insurance details, updating as and when needed.
  • Preparing & sharing monthly reports to project supervisor.
  • Providing training for new joiners.

Education

M. Com -

K.G. Joshi College of Arts & N.G. Bedekar College of Commerce
01.2015

B. Com -

V.K. Krishna Menon College
01.2013

H.S.C. -

V.K. Krishna Menon College
01.2010

I.C.S.E. -

Smt Sulochanadevi Singhania School
01.2008

Skills

  • Team Leadership
  • Self-motivated
  • Strong Excel skills
  • PowerBI
  • Excellent interpersonal skills
  • Communicating with clients, colleagues and non-technical professions
  • Able to work individually
  • Dedicated member of a technical team
  • Quick learner
  • Adapts well to any changes and pressure
  • Detail-oriented
  • Strong analytical skills
  • Delivering quality work under strict deadlines
  • Open to new ideas
  • Procedure Implementation
  • Performance Improvement
  • Operations Management
  • Project Management
  • Operational leadership
  • Team Development

Hobbies and Interests

  • Travelling
  • Reading
  • Playing different sports

Disclaimer

I hereby declare that the above information provided by me is true to the best of my knowledge.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Timeline

Senior Executive Logistics Operations Coordinator

DHL Supply Chain
06.2021 - Current

Senior Process Associate Billing Coordinator & Expeditor

DHL Global Forwarding Freight Shared Services (India) LLP
08.2018 - 05.2021

Senior Process Executive Process Analyst

Wipro BPS
05.2017 - 07.2018

Senior Process Executive Medical Billing Coordinator

GeBBS Health Care Solution
06.2015 - 03.2017

M. Com -

K.G. Joshi College of Arts & N.G. Bedekar College of Commerce

B. Com -

V.K. Krishna Menon College

H.S.C. -

V.K. Krishna Menon College

I.C.S.E. -

Smt Sulochanadevi Singhania School

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Pooja Gusain