Pooja Mehta
Rajasthan
Summary
Highly skilled in Active Directory design, deployment, and management with expertise in LDAP, replication, group policy, security, and schema changes. Proficient in Windows authentication and Single Sign-On (SSO) integration. Experienced in Windows Server administration, including server management, documentation, backup & recovery, and performance & availability monitoring. Possesses strong skills in user support, application support, and internal communications.
Overview
7
7
years of professional experience
Work History
Technical Consultant
Embee Software Pvt. Ltd.
Noida
04.2024 - Current
- Expertise in designing, deploying, and managing Active Directory, including LDAP, replication, group policy, security, and schema. Proficient in integrating Windows authentication and Single Sign-On (SSO) with Microsoft 365 Server administration.
- Knowledgeable in Windows Server administration, DNS services, and ServiceNow platform administration. Experience includes user support, network configuration, application support and internal communications. Additional skills involve software integration expertise with helpdesk support for technical guidance on software installation.
- Efficiently multitasked and delivered on multiple projects.
Consultant
NEC Corporation
Noida
04.2023 - 09.2023
- Worked closely alongside Microsoft administrators and engineers to ensure efficient system functioning by making necessary adjustments and troubleshooting.
- Effectively managed Exchange Online users and recipients by overseeing tasks such as creating, modifying, deleting accounts or mailboxes, configuring shared mailboxes, recovering lost emails. Skilled in performing network troubleshooting to identify and resolve various network problems.
- Handled mail routing and resolved related issues. Efficiently managed mailbox databases, backups, and repairs/recovery.
- Automated and executed Office 365 administrative tasks, including user account licensing and statistical reporting, through PowerShell.
- Implemented Office 365 Tenant implementation, including Azure AD Connect and ADFS for Single Sign-On. Additionally, facilitated the deployment of Azure AD Connect and validated the Office365 tenant.
Associate Consultant
Capgemini Technology Services India Pvt Ltd
Noida
10.2019 - 11.2022
- Managed and resolved software and hardware-related issues while handling chat cases
- Efficiently managed cloud databases and servers on the Service Now platform.
- Led and managed a group of team members, offering guidance and implementing effective problem-solving strategies.
- Provided full support for Servers/network, applications and operating system, handheld devices. Possesses experience in Active Directory, DNS and DHCP.
- Created and implemented comprehensive work plans to achieve business objectives and meet tight deadlines.
- Demonstrated knowledge in AD architecture and infrastructure including LDAP, Directory Replication, group policy, security, and schema changes.
- Managed all aspects of Mailbox databases including backups, repair, and recovery.
Customer Support Executive
EXL Services India Pvt Ltd.
Noida
07.2019 - 09.2019
- Demonstrating excellent attention to detail, multitasking abilities, and effective time management skills as a self-starter.
- Demonstrated ability to effectively collaborate in a virtual work setting, fostering strong and productive relationships within the team.
- Created high quality technical and policy documentation using strong presentation skills.
- Collaborated with field operations team to enhance business development prospects and enhance service quality.
Technical Support Engineer
Convergys India Pvt Ltd.
Gurgaon
09.2017 - 09.2018
- Configured Outlook mailbox and promptly responded to customer requests via phone and email for a global B2B client on O365 products.
- Provided timely and patient end-user support, addressing queries and offering assistance with basic troubleshooting tasks.
- Contributed to a 20% increase in development using PowerShell.
- Restructured and renamed Forests and Domains while also working with them.
- Developed expertise in Office365 support at L1/L2/L3 levels, including hands-on experience with deployment, implementation, and administration.
- Managed all aspects of AD replication and trust relationships, overseeing mailbox creation, and effectively managing shared mailboxes. Proficient in configuring mail routing and connectors while ensuring seamless execution of renaming or deleting mailboxes.
- Responded to end-user support requests and guided them through basic troubleshooting tasks, ensuring timely responses for business continuity.
Education
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
Bhubaneswar03.2017
Higher Secondary School - PCM
SGGS College
Patna03.2013
CBSE - Secondary School
Vidya Devi Jindal
Hisar, Haryana03.2011
Skills
- Active Directory Authentication
- Windows Server Administration
- DNS Service
- ServiceNow
- Microsoft Office Suite
- User Support
- Network Configuration
- Application Support
- Internal Communications
- Software integration
- Technical guidance
- Software installation
- Helpdesk support
- ITIL Framework
Additional Information
ACHIEVEMENTS: Participated In KIIT Fest In 2014. Won IAYP Gold, Silver and Bronze In 2011. Member of Rotary Club In 2010.
Languages
- English
- Hindi
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Technical Consultant
Embee Software Pvt. Ltd.
04.2024 - Current
Consultant
NEC Corporation
04.2023 - 09.2023
Associate Consultant
Capgemini Technology Services India Pvt Ltd
10.2019 - 11.2022
Customer Support Executive
EXL Services India Pvt Ltd.
07.2019 - 09.2019
Technical Support Engineer
Convergys India Pvt Ltd.
09.2017 - 09.2018
Bachelor of Technology - Information Technology
Kalinga Institute of Industrial Technology
Higher Secondary School - PCM
SGGS College
CBSE - Secondary School
Vidya Devi Jindal
Similar Profiles
Rahul GuptaRahul Gupta
Cloud Consultant at Embee Software PVT LTDCloud Consultant at Embee Software PVT LTD
ARCHANA KOKAREARCHANA KOKARE
Senior Software Developer at Embee Software Pvt. LtdSenior Software Developer at Embee Software Pvt. Ltd
PANKAJ KUMARPANKAJ KUMAR
Senior System Administrator & Senior Solution Expert -SAP IT at Embee Software Pvt LtdSenior System Administrator & Senior Solution Expert -SAP IT at Embee Software Pvt Ltd