Pooja Rathee
Noida
Summary
Salesforce technical team lead with over 7 years of experience in designing and delivering enterprise solutions across Service Cloud, Sales Cloud, and Experience Cloud. Proficient in Apex, Lightning Web Components (LWC), Aura components, integrations, flow automation, and Salesforce architecture. Demonstrated success in leading teams, conducting code reviews, mentoring developers, and managing stakeholders to ensure effective end-to-end solution delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Technical Team Lead
Nokia Solutions
01.2023 - Current
- Led salesforce development team in delivering end-to-end solutions, ensuring alignment with project goals.
- Designed scalable solutions utilising apex lwc integrations and flow automation.
- Conducted code reviews and provided guidance to developers on salesforce best practices.
- Participated in architecture discussions, sprint planning, estimation, and stakeholder meetings.
- Facilitated demos for business stakeholders, managing sprint deliverables to ensure transparency and alignment with stakeholder expectations.
- Supported integration efforts with jira, pronto gtw, and enterprise systems, enhancing interoperability and workflow efficiency.
- Addressed critical production issues, performance optimisation, and release management.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Proactive Monitering Engineer
Salesforce
04.2022 - 01.2023
- Resolved complex production issues for Premium Signature customers, enhancing service reliability.
- Performed root cause analysis using Splunk and Salesforce internal tools, identifying key areas for system improvement.
- Collaborated with Product Engineering teams on GUS investigations, driving product enhancements.
- Provided technical recommendations and best-practice guidance.
Salesforce Developer
UST Global
10.2019 - 04.2022
- Developed enterprise applications using Apex, LWC, Aura, and Salesforce APIs to meet business requirements.
- Aided in the implementation of Service Cloud and Sales Cloud solutions.
- Contributed to building reusable Lightning components following Salesforce best practices.
- Created Apex test classes and facilitated deployment activities to ensure seamless application transitions.
- Assisted in developing custom APIs and HTTP callout frameworks.
- Designed data models and implemented integrations with Google Drive and external systems to enhance operational efficiency.
- Ensured timely service and high quality to enhance customer satisfaction.
- Investigated problems, evaluated data, and delivered effective solutions to enhance operations.
Junior Intern Salesforce Developer
Grazitti Interactive
01.2019 - 08.2019
- Developed apex triggers, aura components, and Visualforce pages to enhance application functionality.
- Created proofs of concept for managed packages, LWC, and Experience Cloud to demonstrate potential solutions.
- Enhanced community cloud features and user interface to improve user experience.
- Conducted solution presentations to illustrate capabilities to clients.
Education
M.Tech - CE
Desh Bhagat University
01-2018
B.Tech - Computer Science Engineering
PTU
PunjabSkills
- Salesforce development and Apex
- Batch and queueable Apex
- Integrations: REST API, SOAP API
- Named credentials and HTTP callouts
- Platform events and flow builder
- UI technologies: LWC, Aura components, Visualforce
- JSON/XML processing
- Salesforce DX tools: VS Code, Code Builder, Workbench
- Copado for deployment management
- Architecture and data modelling
- Security and sharing protocols
- LDV optimisation and governor limits
- Code reviews and mentoring
- Agile delivery methods
Certification
- Salesforce Certified Platform Developer I (PD1)
- Salesforce Certified Platform Developer II (PD2)
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Sharing and Visibility Architect
- Copado Certified Administrator
- Salesforce Certified Service Cloud Consultant
Projects
- Case Handling Project – Developed LWC and Apex solutions for hardware and software service case management.
- Reusable Asset Library – Built a reusable Salesforce component repository using LWC, Apex, and Experience Cloud.
- Healthcare Project – Developed change requests, profiles, permission sets, and deployment solutions.
- Service Cloud Project – Developed LWC components and API integrations.
- Sales Automation – Built custom Visualforce pages, Apex Triggers, and Aura components.
Languages
English
Advanced
C1
Hobbies and interests
- Travelling and exploring different cultures around the world
- Stock market analysis and financial learning
Timeline
Salesforce Technical Team Lead
Nokia Solutions
01.2023 - Current
Proactive Monitering Engineer
Salesforce
04.2022 - 01.2023
Salesforce Developer
UST Global
10.2019 - 04.2022
Junior Intern Salesforce Developer
Grazitti Interactive
01.2019 - 08.2019
M.Tech - CE
Desh Bhagat University
B.Tech - Computer Science Engineering
PTU