Pooja Ravindra Kadam

Grievance and Nodal escalation Desk - Email Process

• Handle customers concern via emails, providing prompt and effective written resolution to improve satisfaction.
• Resolved customer complaints or issues in timely manner.
• Provided guidance and support to team members to help them achieve goals.
• Worked closely with customers to understand needs and resolve diverse issues.

Handling inbound Calls

• Resolving customer's queries regarding Savings Account and Credit Card.
• Proactive updates to customers on their account offers.
• Provided customers with accurate information about products, services, features, and benefits.
• Resolved customer concern in a professional manner while ensuring satisfaction.

Grievance Redressal Voice Process

• Handled inbound grievance redressal calls and drafted clear, concise email communications to document and escalate customer concerns. Regularly coordinated with the concerned departments to ensure timely follow-up and amicable resolution of issues, maintaining high standards of customer satisfaction.