Pooja R. Panday
Navi Mumbai
Summary
Dynamic and results-driven professional with over 13 years of comprehensive experience across operations, business development, account management, and event coordination. Highly skilled in stakeholder engagement, vendor and team management, and the optimization of business processes. Demonstrated expertise in leading large-scale projects, enhancing customer experience, and driving operational excellence through strategic planning and cross-functional collaboration.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Manager – Client Servicing
The Event Studio
01.2024 - 12.2024
- Lead end-to-end event operations from planning to on-site execution.
- Manage key stakeholder relationships and vendor coordination.
- Oversee logistics, internal team collaboration, and customer interactions.
- Maintain reporting systems and analyze operational metrics.
Senior Executive – ER
Infojini Consulting
03.2022 - 12.2023
- Handled redeployment and contract placement for healthcare professionals.
- Liaised with recruitment teams and external stakeholders.
- Monitored job postings, screened candidates, and maintained databases.
- Oversaw CRM systems and operational reporting.
Associate
Capgemini Consulting
10.2015 - 06.2019
- Managed over 400+ customer visits annually, streamlining support operations.
- Directed vendor engagement and MIS reporting.
- Supported internal digital projects as a functional consultant.
Customer Service Executive (Sales Support)
Lakhani Builders Pvt. Ltd.
04.2014 - 10.2015
- Administered marketing operations and customer relationship management.
- Executed market research to support strategic planning.
- Handled social media outreach and customer service.
Account Manager
Avotus Corporation / Anthelio
11.2011 - 04.2013
- Managed client acquisition and sales operations.
- Collaborated with delivery and sector teams on sales strategy.
- Created marketing material and oversaw customer engagement initiatives.
Sr. Business Development Executive
CIGNEX Technology Inc / Netscribes
09.2010 - 10.2011
- Led demand generation and market research projects.
- Managed client pipelines and developed sales collateral.
Education
Bachelor of Business Administration -
Suresh Gyan Vihar University
01.2023 - Current
Higher Secondary Certificate - undefined
Changu Kana Thakur High School & College
01.2001 - 01.2002
Secondary School Certificate - undefined
Dnyan Pushpa Vidya Niketan School & College
01.1999 - 01.2000
Skills
Salesforce
Zoho
Hoovers
Factiva
Discoverorg
IDC
Gartner
Forrester
MS Excel
PowerPoint
Word
Accomplishments
- Awarded Excellence in Service six times at Capgemini Consulting.
- Multiple recognitions for outstanding performance in operations and business development.
- Led micro-projects in partnership with NGOs for community outreach.
Personal Information
- Date of Birth: 10/18/84
- Marital Status: Single
Timeline
Manager – Client Servicing
The Event Studio
01.2024 - 12.2024
Bachelor of Business Administration -
Suresh Gyan Vihar University
01.2023 - Current
Senior Executive – ER
Infojini Consulting
03.2022 - 12.2023
Associate
Capgemini Consulting
10.2015 - 06.2019
Customer Service Executive (Sales Support)
Lakhani Builders Pvt. Ltd.
04.2014 - 10.2015
Account Manager
Avotus Corporation / Anthelio
11.2011 - 04.2013
Sr. Business Development Executive
CIGNEX Technology Inc / Netscribes
09.2010 - 10.2011
Higher Secondary Certificate - undefined
Changu Kana Thakur High School & College
01.2001 - 01.2002
Secondary School Certificate - undefined
Dnyan Pushpa Vidya Niketan School & College
01.1999 - 01.2000