Summary
Overview
Work History
Education
Skills
Timeline
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POOJA SHAH

Senior Technical Associate
Pune

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

An end to end Build and Release Engineer with 12+ yrs exceptional experience in environment setup from scratch for 100+ applications, configuring wildfly, apache servers, shell scripts, CICD, Automation and Testing, AWS Code Pipeline, Git, Jenkins, Docker from cross functional team experience to internal team stake holders. Received recognition for achieving exceptional efficiency in Deployment Time and Long Service Award for giving service to the organization.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work History

Senior Technical Associate

Sears Holding Corporation India
Pune
09.2012 - Current
  • Assisted in the selection of new technologies to integrate into existing systems for improved functionality based on business requirements analysis.
  • Delivered high-quality technical presentations to stakeholders for enhanced understanding of complex concepts while promoting a collaborative working environment.
  • Developed and maintained detailed technical documentation to facilitate knowledge transfer for seamless team handoffs.
  • Served as a subject matter expert within the organization by staying abreast of emerging trends in technology.
  • Contributed to the successful completion of large-scale projects by coordinating tasks, prioritizing deadlines, and ensuring timely delivery of milestones.
  • Developed innovative solutions to complex problems using cutting-edge technologies that led to increased customer satisfaction rates across multiple product lines.
  • Streamlined workflow processes for increased efficiency by implementing automated systems and tools.
  • Mentored junior team members on best practices in coding and troubleshooting, fostering professional growth and enhancing overall team performance.
  • Improved project outcomes by actively participating in the planning, analysis, design, development, testing, deployment, and maintenance phases of various software applications.
  • Collaborated with cross-functional teams to design, develop, and implement technical solutions for improved system functionality.
  • Ensured data integrity through regular backups, updates to security protocols, risk assessments, vulnerability scans, and continuous process improvements.
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.

Middleware Admin

Sears
Pune
07.2012 - 06.2015
  • Participated in cross-functional projects, providing valuable input on middleware-related matters.
  • Supported disaster recovery efforts by implementing effective backup strategies.
  • Implemented security measures to safeguard sensitive data and prevent unauthorized access.
  • Maintained up-to-date documentation for all middleware configurations and procedures.
  • Ensured optimal middleware configuration, improving overall system stability.
  • Streamlined application deployment processes for increased efficiency and productivity.
  • Coordinated with vendors and support teams to address product-specific issues as needed.
  • Provided technical guidance to junior team members, fostering their professional growth.
  • Collaborated with development teams to identify and resolve application-related issues.
  • Evaluated new technologies and tools for potential implementation within the organization''s middleware infrastructure.
  • Facilitated smooth migrations between various middleware platforms without disrupting business operations.
  • Developed custom scripts to automate routine tasks, reducing manual intervention requirements.
  • Managed software updates, ensuring seamless integration with existing systems.
  • Evaluated software products to determine compatibility with existing systems.
  • Devised scripts and automation tools to improve system efficiency.

Education

DAC - Computer Programming

C-DAC Sunbeam Institute of Technology
SunBeam Institute Of Information Technology, Karad
02.2011 - 08.2012

Bachelor of Engineering - Information Technology

NMU University
Dhule
06.2007 - 07.2011

Skills

Process automation

Verbal and written communication

Teamwork and collaboration

IT infrastructure

Technical issues analysis

Problem-solving

Scripting languages

DevOps practices

Version control

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Timeline

Senior Technical Associate

Sears Holding Corporation India
09.2012 - Current

Middleware Admin

Sears
07.2012 - 06.2015

DAC - Computer Programming

C-DAC Sunbeam Institute of Technology
02.2011 - 08.2012

Bachelor of Engineering - Information Technology

NMU University
06.2007 - 07.2011

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POOJA SHAHSenior Technical Associate