Pooja Sharma
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. To accomplish the target efficiently within the organization and diligently putting the level best for the organization, willing to accept the challenges, whatever they may be and strive hard to achieve goals. Ready to give my best efforts to do anything and willing to learn more.
Overview
4
4
years of professional experience
Work History
Assistant Manager (Social Media)
Reliance Retail E-Commerce B2B
10.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Ideate, develop and work on all brand marketing campaigns
- Manage social media campaigns and day to day activities across all social media platforms
- Plan and implement campaigns, take ownership of the projects and deliver within timelines
- Maintain spend trackers, Regular analysis of data and report preparation
- Coordinate with internal teams such as marketing, finance, etc
Education
Master of Arts - Journalism & Mass Communication
Garden City University
Bengaluru, India05.2019
Bachelor of Arts - Journalism & Psychology
Maharani Lakshmi Ammanni College For Women
Bengaluru, India05.2017
High School Diploma -
Kendriya Vidyalaya Air Force
Bengaluru, India04.2014
High School Diploma -
Kendriya Vidyalaya Air Force
Bengaluru, India04.2012
Skills
- Forward Planner
- Enthusiastic
- Committed
- Accomplished
- Solution-Oriented
- Visionary
- Reliable
- Diligent
- Quick to Adapt
- Collaborative
- Proficient & Persuasive
Languages
English
Hindi
Kannada
achievements and awards
- Received Bravo Awards (employee of the month) at RIL
- Received Team Awards (excellence work) at RIL
- Achieved back to back yearly Appraisal For My Tremendous at RIL
- Honored with Cream Awards at Garden City University
current company
Reliance Retail Limited/Fashion & Lifestyle
Certifications and Activities
Certifications:
- Marketing Mindset
- Risk Management
- Linkedin Marketing
- FB/Insta Ads Mastery
- Digital Marketing Course
- Sales Pro
- Digital Dominance
- Go Digital
- Diploma in Office Management
- Microsoft Office – Excel
- SAP (FICO)
- Adobe Premier Pro & Auda City
- Photography & Videography
- Locobuzz, Cockpit, OMS
- Tableau & Accops
Activities:
- Paper Presentation at International Conference on Gender Narratives (Portrayal of Women in Indian Cinema) at Garden City University
- Participated in TATA FIRST DOT NATIONAL CONFERENCE in 2015 at Dayananda Sagar Institutions, Bangalore
- Coordinator in Placement Cell of College
- Certification of Participation in the Age of Instant Media
- Certificate in Communicative English
- E-Cell Member In 2014 & NSS Volunteer In 2015
personal Details
- Date of Birth: 10/14/95
- Gender: Female
- Nationality: Indian
- Marital Status: Married
disclaimer
I hereby declare that above mentioned is true and correct to the best of my knowledge and belief.
Timeline
Assistant Manager (Social Media)
Reliance Retail E-Commerce B2B
10.2019 - Current
Master of Arts - Journalism & Mass Communication
Garden City University
Bachelor of Arts - Journalism & Psychology
Maharani Lakshmi Ammanni College For Women
High School Diploma -
Kendriya Vidyalaya Air Force
High School Diploma -
Kendriya Vidyalaya Air Force
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