Pooja Sharma
Mumbai
Summary
Seeking to the challenging career in an organization that provide me an opportunity to demonstrate my skills and improve my knowledge and to establish myself in challenging work and put my total effort to deliver commitment expected from me.
Motivated to maintain Customer Satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Asst. CRM
RVAN Ventures Fusion Hyundai
01.2021 - 12.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Front Office Manager & Sales Lead
Benelli Hyderabad (Jhabhak Auto)
05.2019 - 06.2020
- Handling front office including Inventory management, Accessories, Customers Sales lead Handling DMS with RSA & Warranty Preparation of Sales Invoices Daily reports of walk in customers Handling customer complaints and making them delight Been the topper in sales till date
Priority Relationship Executive
Mercedes-Benz (Adishwar Auto Daignostics)
03.2017 - 04.2019
- Preparation and Maintenance of Entire Database Upto date with Customer details
- Preparation and Extracting data from Qlickview for Service reminder calls and sharing the data Equally in the team for performance of Service reminder calls
- Performing Service reminder calls for Initial Check up and Periodical Maintenance
- Generating customer complaints (received through Inbound and Outbound Process), follow-up till the customer satisfaction under the guidance of Reporting Manager
- Proactively performed when the Campaigns held at the Service center by Sending letters, Mails, and giving Information to customers through calls
- Prepartion of Service Reminder, Initial Check up Letters, Mails sent to customers on Monthly basis
- Preparation of Reports on Daily and Monthly Basis
- Serving Inbound and Outbound Process for calls
- Prepartion of Appointment Sheet on Daily Basis
- Sending SMS regularly for service reminders.
Customer Relation Executive
Pride Motors Jaguar Land Rover
05.2016 - 02.2017
- Performed Reminder calls for Periodical Maintainance, Campaigns activities
- Serving Inbound and Outbound Process for calls
- Preparing Appointment Sheet, Creating Repair Order, Sending Appointment Confirmation Mail and SMS to customers
- Dailywise Report preparation on the Day to Day work perfomed.
Front Office Executive
Kun United Hyundai
03.2015 - 04.2016
- Attending customers, interacting customers over telephone to receive the customer voice .(Outbound Process)
- Receiving customer , maintain data in DBMS, follow up
- Daily wise Report preparation on the Day to Day work perfomed.
Education
B.Com Computers - Computers
St. Ann’s Degree College
Secunderabad, India06.2013
Intermediate - CEC
St. Ann’s Jr. College
Secunderabad, India06.2010
Skills
- Good Communication Skills
- Hard working Nature
- Positive thinking
- Accomplish the task on given time
- Completed typing course and passed examination of Lower Speed (30 WPM)
Languages
English, Hindi, Telugu and Marathi.
Educational Skills
- B. Com (Comp), St. Ann’s Degree College, 2010-2013
- Inter CEC, St. Ann’s Jr. College, 2008-2010
- SSC, Ratan’s High School, 2007-2008
Personal Information
- Father's Name: Satyanarayana Sharma
- Date of Birth: 09/03/92
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Declarations
I hear by declare that the above mentioned information is true to the best of my knowledge and Belief
Hobbies and Interests
- Listening Music.
- Mehendi Desigining.
- Playing Badminton.
Timeline
Asst. CRM
RVAN Ventures Fusion Hyundai
01.2021 - 12.2023
Front Office Manager & Sales Lead
Benelli Hyderabad (Jhabhak Auto)
05.2019 - 06.2020
Priority Relationship Executive
Mercedes-Benz (Adishwar Auto Daignostics)
03.2017 - 04.2019
Customer Relation Executive
Pride Motors Jaguar Land Rover
05.2016 - 02.2017
Front Office Executive
Kun United Hyundai
03.2015 - 04.2016
B.Com Computers - Computers
St. Ann’s Degree College
Intermediate - CEC
St. Ann’s Jr. College
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