POOJA SINGH
Agra
Summary
I aim to be associated with an organization that gives me the scope to apply my skills and actively work towards the growth of the organization and myself. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Assistant Manager - Operations
Axis Bank Pvt Ltd
Agra , India
09.2021 - Current
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Copy Editor
Aptara Techbooks Pvt Ltd
Noida , India
07.2017 - 03.2018
- Reviewed and edited content for correct grammar and style.
- Developed and maintained database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
- Recommended copy edits based on knowledge of target audience and internal and external style guides.
- Produced clear, concise and accurate content to reflect tone and level of authority appropriate to content.
- Suggested improvements to content to enhance quality and accuracy.
- Developed and maintained editorial standards for content.
- Acquired in-depth knowledge of content areas to provide effective edits.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Edited and reviewed content for grammar, spelling and punctuation.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Education
B.sc - Biology
Dr. Bhim Rao Ambedkar University
M.sc - Biotechnology
Dr. Bhim Rao Ambedkar University
B Ed - Education
Dr. Bhim Rao Ambedkar University
Post Graduate - Banking And Financial Support Services
Amity University
Skills
- Basics of Sales
- Good English
- Lead Generation
- Telesales/Telemarketing
- Client relationship development
- Effective managerial techniques
- Building relationships
- Relationship cultivation and maintenance
- Fostering positive relationships
- Business Relationship Management
- Business relationship cultivation
- New relationship acquisition
- Managing customer relationships
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Manager - Operations
Axis Bank Pvt Ltd
09.2021 - Current
Copy Editor
Aptara Techbooks Pvt Ltd
07.2017 - 03.2018
B.sc - Biology
Dr. Bhim Rao Ambedkar University
M.sc - Biotechnology
Dr. Bhim Rao Ambedkar University
B Ed - Education
Dr. Bhim Rao Ambedkar University
Post Graduate - Banking And Financial Support Services
Amity University