Pooja Singh
Andheri East
Summary
As an AML Quality Analyst with 3+ years of experience, I have demonstrated expertise in identifying and analyzing suspicious transactions, investigating and reporting potential money laundering and terrorist financing activities, as well as conducting risk assessments. My experience working in a fast-paced regulatory environment and my ability to work collaboratively with cross-functional teams within an organization, and my expertise developing test plans to evaluate anti-money laundering systems, make me a valuable addition to any team. Skilled in preparing comprehensive reports on testing outcomes. Exceptional communicator with a keen eye for detail and a collaborative approach to teamwork. Keep up-to-date with regulatory requirements related to KYC and AML. Identify any shortcomings or holes in KYC policies and procedures and report them. Conduct ongoing monitoring of customer transactions for potential risks. Perform periodic reviews and updates of customer information and documentation.
Overview
11
11
years of professional experience
Work History
Quality Analyst
Teleperformance
07.2021 - Current
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and revised procedures, checklists and job aids to reduce errors.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Working for Revolut Ltd in Business Merchant Acquiring process
- Business Merchant Acquiring is responsible for the merchant account onboarding process, monitoring the behavior of Merchants, scanning their profiles & activity for suspicious behavior or red flags
- Creating profile of Merchants-executing client due diligence processes in accordance to relevant process and polices
- Verifying client's nature of business business environment and current activity in accordance with regulatory and AML policy requirements
- Checking Merchant's behavior using alerts that scan Merchant Profil and Transactions Conducting researches via internal and external sources
- Gathering and analyzing business documentation in accordance with regulatory and AML policy requirements
- Reporting suspicious accuses and determining which customers are inside/outside the company risk appetite
- Credit risk rating on Onboarding as well as ongoing assessment which can include credit risk rating renewal
- Working for Revolut Ltd in Business Merchant Acquiring process
QA Secondment
Teleperformance
06.2018 - 06.2021
- Company Overview: Working for Barclaycard Commercial Payment
- In accordance with the requirements of the managers and clients, conduct real-time monitoring, quality checks, and delivery data analysis
- Track/Monitor the performance at team and individual level
- Responsible for preparing and analysis, and timely completion and submission of quality reports
- Provide coaching to agents regarding their errors or Quality monitoring results
- Working for Barclaycard Commercial Payment
Fraud Analyst
Teleperformance
06.2014 - 05.2018
- Company Overview: Working for Barclays (Debit Card Operations)
- Working for Barclays (Debit Card Operations)
- Managing team responsibilities in the absence Team Leader
- Handling Sub Process of Debit Card Transactions & Client Interaction
- Handling Applications like Mainframe & Secured Browser of Bank
- Responsible for transferring customer data from application forms into the bank's database
- Working for Barclays (Debit Card Operations)
Education
T.Y BMS -
Mumbai University
01-2013
HSC -
Maharashtra State Board
01-2009
SSC -
Maharashtra State Board
01-2007
Skills
- Analytical skills
- Problem-solving skills
- Attention to detail
- Knowledge of AML regulations
- Knowledge of laws
- Knowledge of industry trends
- Communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Proficient in Microsoft Office applications
- Proficient in AML software solutions
- Project management skills
- Organizational skills
- Ability to work in a fast-paced environment
Languages
English
Hindi
Personal Information
- Date of Birth: 06/15/90
- Gender: Female
- Nationality: Hindu
Timeline
Quality Analyst
Teleperformance
07.2021 - Current
QA Secondment
Teleperformance
06.2018 - 06.2021
Fraud Analyst
Teleperformance
06.2014 - 05.2018
T.Y BMS -
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board
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