Pooja Vishwakarma

• Partnered with cross functional business teams to consult, develop and implement metrics, automated reporting/process solutions, and process improvements to meet business needs.
• Identified opportunities for process improvements and automation within the organization.
• Applied economic theories and models to assess claims trends, evaluate risk factors, and predict future claim performance.
• Conducted in-depth economic analyses to evaluate the financial impact of claims and recommend cost-effective strategies for claims resolution.
• Focused be on fixing the leakage / automation. Keep a tact on trend and monitoring.
• Designed Generating actionable insights through the development of key performance metrics, dashboards and analytics.
• Achieved faster release cycles with efficient test automation strategies and tools.
• Boosted stakeholder confidence in product offerings by consistently meeting or exceeding established quality benchmarks.
• Leveraged data-driven insights from analytics tools to inform future testing strategies, ultimately improving overall efficiency.
• Proactively identified potential risks within projects, mitigating them before they impacted deadlines or budgets.

Subject Matter Expert who acted as a bridge between agent and Manager.

• Collaborated with Manager and Ops to identify and prioritize new concepts for development and launch.
• Designed and prepared technical reports like- Metrics (NPS, AHT, FCR).
• Performed administration duties by creating access for user accounts, permissions, resetting password.
• Developed monthly reports, presentations.
• Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
• Team handling- To encourage team so that we can get the better results in Monthly/weekly targets.
• Pass on advisor feedback/ issues with the management.
• Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
• Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.