Summary
Work History
Education
Skills
Personal Information
Linguistics
Hobbies and Interests
Disclaimer
Timeline
Generic

Pooja Vishwas

Pune

Summary

Seeking to leverage my strong communication skills, problem-solving abilities, and passion for helping others in a challenging customer service role.

Work History

Senior Customer Care Executive ( Tata Motors PVBU )

Connect Business Solution Limited
  • Real Time Monitoring of Agent CMS
  • Making MIS reports for Clients
  • Resolve customer inquiries and issues in a timely and efficient manner
  • Handling Calls for Customer, maintain accurate records in the CRM system
  • Identify opportunities for process improvement and contribute to the development of new support resources and materials
  • Provide prompt and courteous assistance to customers via phone, email
  • Resolved customer complaints and concerns in a professional manner
  • Maintained a clean and organized work environment
  • Followed up with customers to ensure satisfaction and resolve any issues
  • Provided accurate and detailed explanations of recommended services.

H.O Sales Associate

SANY Heavy Industries Pvt. Ltd
- Current
  • Evaluated and optimized digital sales processes to improve efficiency and effectiveness
  • Collaborated with team members to achieve sales targets and provide excellent customer service
  • Conducted market research and competitor analysis to identify opportunities for growth
  • Managed a team of digital sales representatives and provided coaching and support to achieve sales targets
  • Managed social media accounts and Monitored and analyzed website traffic and user behavior using Google Analytics
  • Closed projects for South Asia.

Education

MBA -

BA, Second Class -

Government College, Deoli, Ajmer Board
01.2020

HSC, First Class -

Government Senior Secondary School, Deoli, Ajmer Board
01.2016

SSC, First Class -

Government Senior Secondary School, Itunda, Ajmer Board
01.2014

Skills

  • MS Office
  • Excellent verbal and written communication skills
  • Proficiency in customer relationship management (CRM) software
  • Strong problem-solving abilities
  • Ability to remain calm and patient in high-pressure situations
  • Multitasking and time management skills
  • Ability to work effectively both independently and as part of a team
  • Windows 7,8 and 10

Personal Information

  • Father's Name: Mr. Swapan Vishwas
  • Date of Birth: 10/07/1999
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Unmarried

Linguistics

English, Hindi, Bengali

Hobbies and Interests

  • Surfing Internet
  • Reading Books
  • Singing and Cooking

Disclaimer

I hereby declare that the information furnished above is complete and true to the best of my knowledge.

Timeline

Senior Customer Care Executive ( Tata Motors PVBU )

Connect Business Solution Limited

H.O Sales Associate

SANY Heavy Industries Pvt. Ltd
- Current

MBA -

BA, Second Class -

Government College, Deoli, Ajmer Board

HSC, First Class -

Government Senior Secondary School, Deoli, Ajmer Board

SSC, First Class -

Government Senior Secondary School, Itunda, Ajmer Board

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Pooja Vishwas